Aftersales Advisor - Rayleigh Ford
full-time•Hadleigh
About this role
<p>Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Rayleigh. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.</p><p>As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:</p><ul><li><p>Updating customers on their vehicle and any potential work that needs to be done</p></li><li><p>Ensuring all recorded information is accurate and stored correctly</p></li><li><p>Booking vehicles into the workshop</p></li><li><p>Achieving set performance targets by upselling products</p></li><li><p>Ensuring adherence to all GDPR guidelines</p></li></ul><p><strong>But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - </strong><a target="_blank" href="https://youtu.be/YZZ5ddKnMjI"><strong>https://youtu.be/YZZ5ddKnMjI</strong></a></p><p>This position is offered on <strong>a Full-time permanent basis, 47 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £36,000</strong> reporting to the Aftersales Manager.</p><p><strong>Do I need experience?</strong></p><p>No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:</p><ul><li><p>Excellent organisational and administrative skills</p></li><li><p>A full UK driving licence</p></li><li><p>Great attention to detail</p></li><li><p>A background in customer service would be highly advantageous</p></li><li><p>Experience using computer software systems</p></li></ul><p><strong>Why Allen Motor Group?</strong></p><p>In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:</p><ul><li><p>30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service</p></li><li><p>Fantastic discounts on MOT’s, services and parts</p></li><li><p>Life assurance benefit, at no cost to yourself</p></li><li><p>£1,000 refer a friend scheme</p></li><li><p>Full training and support to develop and progress your career with Allen Motor Group</p></li></ul><p>At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.</p><p><strong>To be considered for this opportunity please apply now</strong></p>
What you'll do
- As an Aftersales Advisor, you will keep customers informed about their vehicle servicing and answer any questions they may have. You will also be responsible for booking vehicles into the workshop and updating customers on potential work needed.
About Allen Motor Group
Allen Motor Group is one of the UK's leading & longest-established dealer groups, comprising Allen Ford, Essex Ford, SMC Ford, Kia dealerships (Bath, Brentwood, Milton Keynes, Rayleigh & Solihull), Kia PBV dealerships (Gillingham, Milton Keynes & Nuneaton), Chery dealerships (Kettering, Milton Keynes & Romford), OMODA | JAECOO dealerships (Coventry, Northampton & Rayleigh), and MAXUS dealerships (Northampton, Slough, Swindon & Warwick). We've been supporting British motorists since 1912.
We do much more than sell New and Used Cars and Commercial Vehicles. We have fully equipped workshops at every site which are manned by fully trained, qualified technicians.
We also have a large, insurance-approved bodyshop with the ability to repair any make of car or van to manufacturers' standards.
We are Motability Premier dealers with fully trained Sales and Service Advisors at every site. As one of the biggest Motability dealers in the country, we work hard at maintaining high standards of advice and customer service.
In addition to this, we are one of the country's largest Privilege dealers – selling thousands of cars at special prices to Ford, Jaguar, Land Rover and Aston Martin employees and their relatives.
We strive never to be beaten on price for sales, service or parts. Discover more at www.allenmotorgroup.co.uk
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Frequently Asked Questions
What does a Aftersales Advisor - Rayleigh Ford do at Allen Motor Group?
As a Aftersales Advisor - Rayleigh Ford at Allen Motor Group, you will: as an Aftersales Advisor, you will keep customers informed about their vehicle servicing and answer any questions they may have. You will also be responsible for booking vehicles into the workshop and updating customers on potential work needed..
Is the Aftersales Advisor - Rayleigh Ford position at Allen Motor Group remote?
The Aftersales Advisor - Rayleigh Ford position at Allen Motor Group is based in Hadleigh, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Aftersales Advisor - Rayleigh Ford position at Allen Motor Group?
You can apply for the Aftersales Advisor - Rayleigh Ford position at Allen Motor Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.