Summary for Vesel Support 

The vessel Support team is responsible for assisting vessel crew by assisting the linens team, ensuring needed supply deliver on turn days, cleaning vessels, and pick up/drop off of crew when in port. As needed, Vessel Support crew will crew a vessel for specific sailings. The Vessel Support crew is responsible for giving guests an exceptional first and last impression of Alaskan Dream cruises. 

Essential Duties & Responsibilities for Vesel Support 

• Greet and assist ADC crew at airport and transport to vessel/hotel.
• Work with luggage service at airport if crew luggage has been lost or damaged.
• Monitor changes to flights to update/anticipate accommodation/transportation needs.
• Assist with startup/close down of season by cleaning vessels, inventory and organization tasks.
• Work with Director of Hotel Operations, Director of Guest Operations and/or Director of Marine Operations to appropriately stock supplies on vessel turn days.
• Assist crew with housekeeping and other duties when vessels are in port.
• Warehouse inventory/maintenance.
• Maintain awareness of basic safety rules, workplace safety and respect for the environment.
• Special projects may be assigned as required by the business.

Minimum Qualifications for Vesel Support 

• Must be 18 year of age or older.
• High School Diploma or equivalent GED.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.

Preferred Qualifications for Vesel Support 

• 1+ years experience in tourism and/or hospitality industries.
• Knowledge of Sitka and/or Juneau including local attractions, accommodations and restaurants.

Traits and Characteristics for Vesel Support 

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.  

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. 

Follow & Deliver Core Values (Vesel Support) 

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions for Vesel Support 

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.  

• Environmental conditions include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, and occasional use of required protective clothing including raingear and life preserver. 

Physical Demands for Vesel Support 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Occasionally required to lift and/or move up to 50 pounds. 
• Ability to walk on uneven deck surfaces crossing from vessel to vessel. 
• Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week.  
• Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

Work Environment for Vesel Support 

The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.  

• Crew stay in shared quarters onboard with little privacy and constant vibration and engine noise often for extended periods.
• Crew may be moved from one vessel to another at the discretion of Management.
• Due to the remote locations of vessel routes, internet connectivity is limited. 
• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures