Summary for Steward 

The Steward is responsible for the vessel’s daily service to guests and maintaining the cleanliness of guest cabins, corridors, and public areas, consistent with the company standards and goals of providing excellent service. The steward also participates in evening entertainment activities as directed by the Hotel Manager.  

Essential Duties & Responsibilities for Steward    

Dining Room & Service 

• Responsible for friendly, courteous, and gracious service to all guests
• Handles queries, concerns, and special requests from guests. 
• Setting tables, preparing beverages for meal service, meal service and dining room and galley cleanup.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Assist with inventory for weekly orders. 
• Required to learn and understand daily menus and types of seafood served each day. 
• Ensure guests are seated promptly and efficiently. 
• Assist with daily setup for social hour in the lounge, including appetizer setup and delivery, order-taking and beverage delivery to guests.
• Assist bartender in lounge cleanup after dinner service begins. Assist the bartender with wine service during dinner. 
• Required to learn the Beverage menu served each day. 

Housekeeping / Turn Day  

• Provide cabin services, including daily cleaning and turndown service, maintaining cabin and bathroom supplies, and distributing guest amenities such as turn-down chocolates, parcels, gifts, paperwork, etc. 
• Conduct regular inspections of cabins and public areas including lounges, dining areas, restrooms and decks to guarantee cleanliness and hygiene, adhering to company standards. 
• Complete turn of all cabins and common areas at end of cruise in preparation for next cruise.
• Assist with the baggage handling, laundry, stores, and garbage. 

• Assist with turn-day linen operations.  Ensure the proper collection, laundering, and distribution of linens.  Organize and prepare clean linen bags for cabin setups during turn days. 
• Monitor and maintain housekeeping supplies, equipment, and linens. Communicate with the Hotel Manager to ensure timely restocking. 

Crew Member   

• Promptly elevate guest complaints or feedback to ship-board supervisory team.
• Follow prescribed hours set forth by the vessel’s daily roster. 
• Holds a position on the Vessel’s Emergency Station Bill.  
• Maintain awareness of basic safety rules, workplace safety, and respect for the environment. 
• Commit to understanding geography and vessel itinerary.  
• Special projects may be assigned as required by the business.

Minimum Qualifications for Steward 

• High school diploma or equivalent GED
• Must be at least 18 years of age. 
• Current TAPs card (Training for Alcohol Professionals).
• Current Alaska Food Worker Card issued by DEC. 
• Must be experienced at multi-tasking and remain flexible in a demanding and fast-paced environment.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.

Preferred Qualifications for Steward 

• Experience in tourism and/or cruise industries. 
• Experience in the culinary and/or hospitality industries. 

Traits and Characteristics for Steward 

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.  

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. 

• Strong communication skills: verbal, non-verbal, and writing skills, as well as the ability to communicate written technical information.  
• Interpersonal skills with the ability to manage situations where issues must be resolved satisfactorily. 
• Strong technical knowledge, communication, and organizational skills. 
• Effective problem-solving skills.

Follow & Deliver Core Values: 

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.

• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions for Steward 

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.  

• May include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, and occasional use of required protective clothing, including raingear and life preserver. 

Physical Demands for Steward 

The physical demands are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Sufficient clarity of speech and hearing or other communication capabilities permit the employee to communicate well with other employees and the public.
• Sufficient vision or other powers of observation which permit the employee to use a computer screen and process numeric data
• Sufficient manual dexterity permits employees to operate a computer keyboard and access files.
• Sufficient personal mobility and physical reflexes permit employees to move about in a ship throughout tight spaces.
• Ability to walk on uneven deck surfaces, crossing from vessel to vessel. 
• Occasionally required to lift and/or move up to 50 pounds. 
• Must be physically able to work a typical workday of an average of 12 hours per day, seven days per week.
• Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

Work Environment for Steward 

The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.  

• Frequent interaction with other departments
• When onboard, the crew stays in shared quarters with little privacy and constant vibration and engine noise, often for extended periods. 
• Due to the remote locations of vessel routes, internet connectivity is limited. 
• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures