Summary for Senior Sales Representative 

The position works directly with cruise line shore excursion staff, motor coach dispatchers and driver/guides, tour partners, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines. This position will be responsible for assisting with charters and independent guest sales. This is a shore-based position.  

Essential Duties & Responsibilities for Senior Sales Representative 

• Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators.
• Assist with developing protocols and documents for selling independent tour experiences.
• Must excel in all Tour Representative duties & responsibilities.
• Assist the Sales & Service Manager in supervising the team. 
• Assist in leading group debriefs and weekly team meetings.
• Responsible for providing weekly/monthly schedules to coach companies, and caterers.
• Assist the Sales & Service Manager in responding to communication as needed.
• Assist the Sales & Service Manager in the initial training of Tour Representatives, and recurrent training throughout the season.
• Respond and reconcile invoices as needed.
• Assist Charter Coordinator as needed
• Special projects may be assigned as required by the business.

Minimum Qualifications for Senior Sales Representative 

• At least three years’ experience in the tourism/visitor or customer service industry.
• The job requires a strong multitasker with highly developed communication & organizational skills.
• Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook.

• Requires a valid driver’s license and good driving record.
• Ability to solve unique spontaneous problems regularly and make decisions quickly and accurately both as an individual and as a team.
• Must have basic math skills.
• Always present a professional and friendly attitude to guests and crew.
• Proficiency in Microsoft Office 
• Always present a professional and friendly attitude to guests and crew.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.

Preferred Qualifications for Senior Sales Representative 

• Supervisory experience.
• Familiarity with radio communication.
• Dispatch experience.
• Scheduling experience.

Traits and Characteristics for Senior Sales Representative 

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.  

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. 

Follow & Deliver Core Values (Senior Sales Representative) 

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions for Senior Sales Representative 

The environmental conditions are those that an employee may be subject to successfully perform the essential functions of this job.  

• Include moderate to loud noise levels, all weather conditions, frequent use of raingear.
• Noise levels and temperature consistent with a busy, shared office space.

Physical Demands for Senior Sales Representative 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Occasionally required to lift and/or move up to 50 pounds.  
• Must be able to stand for long periods and walk up to 3 miles per day on hard, sometimes slippery surfaces.

• Ability to walk on uneven deck surfaces crossing from vessel to vessel.  

Work Environment for Senior Sales Representative 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Must be comfortable working indoors and outdoors in all types of weather.
• Ability to work a flexible schedule to include weekends and holidays during the tour season. 
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.