Summary for Linen Attendant 

The Linen Attendant is responsible for assuring an adequate quantity of linen is maintained and on board the vessels by restocking and delivering clean linen to all parts of the organization. 

Essential Duties & Responsibilities for Linen Attendant 

Unloading clean linen onto shelves in the clean linen room. 

• Matches counts of items received to items sent on invoice.
• Restocks and delivers clean linen to the vessels after receiving linen orders from the vessels.
• Keeps the Sitka Main Linen Room in clean and orderly condition.
• Restocks linen periodically (Juneau facility).
• Occasionally required to wash, dry, and sort linen in a Self-Service Laundry facility.
• Conduct a complete count of linen after the season.
• Store clean linen after the end of the season in Vacuum sealed bags.
• Show a strong customer service mindset and warm hospitality when interacting with all guests and crew. 
• Maintain awareness of basic safety rules, workplace safety, and respect for the environment. 
• Special projects may be assigned as required by the business.

Minimum Qualifications for Linen Attendant 

• High School diploma or equivalent GED. 
• Ability to interpret and follow rules, policies, and procedures. 
• Ability to maintain composure with courteous and professional demeanor.  

• Requires strong communication and organizational skills. 
• Must be experienced at multi-tasking and remain flexible in a demanding and fast-paced environment.
• Microsoft Office experience.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.

Preferred Qualifications for Linen Attendant 

• Experience in tourism and/or cruise industries. 

Traits and Characteristics for Linen Attendant 

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.  

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. 

Follow & Deliver Core Values: 

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.

• Sustainability at our core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions for Linen Attendant 

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.  

• Work in an office environment requires operating standard office equipment as needed. 
• May include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, and occasional use of required protective clothing, including raingear and life preserver. 

Physical Demands for Linen Attendant 

The physical demands are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Sufficient clarity of speech and hearing or other communication capabilities permit the employee to communicate well with other employees and the public.
• Sufficient vision or other powers of observation.
• Sufficient manual dexterity.
• Sufficient personal mobility and physical reflexes permit employees to move about in an office. environment and on and off the linen truck. 
• Ability to walk on uneven deck surfaces, crossing from vessel to vessel. 
• Occasionally required to lift and/or move up to 50 pounds. 

Work Environment for Linen Attendant 

The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.  

• May be required to travel as needed. 
• Frequent interaction with other departments
• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.