Summary for Lead Shore Support Representative  

Shore Support Representatives are responsible for giving guests an exceptional first and last impression of Alaskan Dream Cruises.  

Essential Duties & Responsibilities for Lead Shore Support Representative 

• Greet and support all Alaskan Dream Cruises guests at the airport and direct transportation. 
• Work with luggage service contractors to ensure luggage is correctly allocated and arrives at proper destinations. 
• Provide time-critical airport transportation for arriving and departing guests. 
• Monitor changing flight and accommodation schedules to anticipate transportation needs. 
• Clearly and consistently communicate schedules with guests and coworkers. 
• Plan and prepare welcome packets and other materials before each departure. 
• Provide guests with service at local attractions. 
• Clean interior and exterior of ADC passenger vehicles. 
• Support vessels on turn days with tasks as needed. 
• Provide a shuttle service for crew members as needed.   
• Show a strong customer service mindset and warm hospitality when interacting with all guests and crew. 
• Maintain awareness of basic safety rules, workplace safety, and respect for the environment. 
• Special projects may be assigned as required by the business.

Minimum Qualifications for Lead Shore Support Representative 

• High School diploma or equivalent GED. 

• Ability to interpret and follow rules, policies, and procedures. 
• Ability to maintain composure with courteous and professional demeanor. 
• Must have strong interpersonal skills and interact with guests effectively. 
• Requires strong communication and organizational skills. 
• Must be experienced at multi-tasking and remain flexible in a demanding and fast-paced environment.
• Microsoft Office experience.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.

Preferred Qualifications for Lead Shore Support Representative 

• Experience in tourism and/or cruise industries. 
• Local knowledge, including attractions, accommodations, and restaurants. 

Traits and Characteristics for Lead Shore Support Representative 

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.  

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. 

Follow & Deliver Core Values: 

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions for Lead Shore Support Representative 

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.  

• Work in an office environment requires operating standard office equipment.
• May include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, and occasional use of required protective clothing, including raingear and life preserver.

Physical Demands for Lead Shore Support Representative 

The physical demands are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Sufficient clarity of speech and hearing or other communication capabilities permit the employee to communicate well with other employees and the public.
• Sufficient vision or other powers of observation which permit the employee to use a computer screen and process numeric data
• Sufficient manual dexterity permits employees to operate a computer keyboard and access files.

• Sufficient personal mobility and physical reflexes permit employees to move about in an office environment.
• Ability to walk on uneven deck surfaces, crossing from vessel to vessel. 
• Occasionally required to lift and/or move up to 20 pounds. 

Work Environment for Lead Shore Support Representative 

The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.  

• Frequent interaction with other departments
• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures