About Us
Allen Leigh is a human capital firm recruiting on behalf of our Client for a Junior IT Support Coordinator to support their growing team. This role plays an important part in ensuring employees have the technology, tools, and hands-on IT support needed to deliver on the business’ unique products and services.

Position Overview
We are seeking a highly organized and proactive Junior IT Support Coordinator to join their team. In this role, you will provide essential technical support and communication infrastructure assistance across the organization. You will be the first point of contact for day-to-day technical support, IT related requests, and issues to employees across the organization. You will support the setup, maintenance, and troubleshooting of hardware, software, and connectivity tools, ensuring teams have reliable technology to do their work effectively.

Key Responsibilities

IT Services and End-User Support

• Provide front-line technical support to employees, responding to hardware, software, and connectivity issues in a timely and professional manner.
• Troubleshoot and resolve issues related to laptops, desktops, peripherals, printers, mobile devices, and network connectivity.
• Act as a service-oriented partner to operational teams, ensuring technology supports the work being done in the field and office.

Network, Security, and Systems Support

• Assist with network troubleshooting, including Wi-Fi connectivity, VPN access, and device access issues.
• Ability to spec and build high-end design department systems & troubleshoot hardware issues, replacing parts as required.
• Support IT security practices, including device security, patching, access controls, and user awareness.
• Supporting employee onboarding and offboarding by creating, modifying, and deactivating user accounts, including email address, system access, and permissions, ensuring all actions follow company security protocols and access control requirements.

Training and User Enablement

• Proactively train and support employees on the effective use of company systems, software, and tools.
• Assist with system rollouts, upgrades, or changes by supporting user communication, basic training sessions, and post-implementation support.
• Encourage best practices in technology use, data security, and system hygiene through ongoing user education and support.

Vendor and Managed Service Coordination

• Work closely with outsourced service providers to coordinate support, projects, and issue resolutions.
• Help identify gaps and opportunities where IT support can be leveraged more effectively.
• Improve service coverage, response time, and overall IT service delivery.

Qualifications

• Diploma in Information Technology, Computer Science, or related field.
• 1-3 years of experience working in a help desk, systems administration, IT support, or similar capacity.
• Strong working knowledge of computer hardware, operating systems (Windows 11), and software including Google Workspace, AutoCAD.
• Demonstrated ability to troubleshoot and resolve technical issues independently.
• Service-oriented mindset with strong communication and interpersonal skills.
• Interest in new and emerging technologies including AI tools.
• Ability to work occasional evenings.

This posting is for a current vacancy. Our hiring process does not involve the use of artificial intelligence to screen, assess, or select applicants.