About this role
Pridruži se ekipi Mimovrste=)!
Trenutno iščemo specialista za pomoč strankam, ki bo nudil pomoč našim uporabnikom.
Vaše odgovornosti:
- Komunikacija s strankami preko telefona in elektronske pošte ter zagotavljanje odlične
izkušnje. - Urejanje naročil, menjav izdelkov in sprememb naslovov, da bo vse potekalo gladko.
- Reševanje težav z nedobavljivimi artikli in skrb za starejša naročila.
- Sodelovanje z drugimi oddelki za pridobivanje informacij in pripravo natančnih odgovorov
strankam. - Podpora kolegom in pomoč manj izkušenim članom ekipe.
- Opravljanje administrativnih nalog povezanih s pomočjo strankam in dodatnih nalog po
navodilih nadrejenega.
Zahtevane kvalifikacije:
- IV. stopnja izobrazbe
- Najmanj 3 mesece izkušenj na podobnem delovnem mestu.
- Tekoče znanje slovenskega jezika. Znanje angleščine je plus.
- Dobro poznavanje dela z računalnikom (MS Office, elektronska pošta).
- Odlične komunikacijske veščine, hitra učljivost in timsko delo.
- Prilagodljivost na spremembe in želja po uspehu v dinamičnem okolju.
Kaj ponujamo?
- 1-letna zaposlitev za določen čas z možnostjo podaljšanja po poskusni dobi.
- Občasno delo od doma, da ohraniš fleksibilnost.
- Konkurenčno plačilo, ki bo nagradilo tvoje delo.
- Delo v sproščenem in motiviranem kolektivu, kjer se boš počutil/a kot doma.
- Možnost kariernega napredovanja in priložnost za pridobivanje obsežnega novega znanja.
- V naši skupni kuhinji te vedno čaka odlična kava, večkrat pa se nam pridružijo tudi kosmati prijatelji, saj smo pet-friendly podjetje.
Other facts
About allegrospz
Allegro is the most popular shopping platform in Poland and the largest e-commerce platform of European origin.
We operate a marketplace model which means that customers can buy whatever they need from over 135,000 merchants, who can list an unlimited number of offers on our platform.
We offer products in all key categories including Automotive, Fashion, Home&Garden, Electronics, Books and Collectibles, Kids or Health and Beauty. Each month, 22 million customers visit our platform, which is equivalent to almost 80% of all Internet users in Poland. They can choose from over 250m offers at the most attractive prices with maximum convenience including fast and free deliveries under the Allegro Smart! programme, modern financial services (Allegro Pay), as well as Poland’s widest 50k pickup points network.
In 2019 we celebrated the 20th anniversary of Allegro in Poland.
For over two decades, we have been serving consumers and promoting the idea of entrepreneurship in one of the most innovative areas of the economy. We have come a long way from an auction site for private individuals looking for a modern alternative to their local flea market. Today, we are a vibrant international marketplace platform for professional sellers and a must-have sales channel for top international brands and retailers.
We currently employ more than 7000 employees and each of us ranks among the best experts in their field. Whether it’s in Technology, Customer Experience, Commerce, Delivery Experience or many other teams, we’re all proud to say that Allegro employs the best people on the market and all of us are ready to admit that it’s #goodtobehere.
ESG Report 2022: https://allegro.pl/zobacz/esg
Career at Allegro: https://jobs.allegro.eu/ Allegro Tech: https://allegro.tech/
Brand Journal: magazyn.allegro.pl
Support & help: pomoc.allegro.pl // facebook.com/allegro
What you'll do
- The specialist will communicate with customers via phone and email, ensuring an excellent experience. Responsibilities also include managing orders, resolving issues with unavailable items, and collaborating with other departments.
Ready to join allegrospz?
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