Change Manager

Overview

Job Summary:

The Change Manager is primarily responsible for providing dedicated program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas. The Change Manager will work closely with the Lead Change Manager, Product and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans.

The Change Manager reports to the Change Management Lead for his/her assigned area and is part of the Allegis Corporate Services IS organization.

In-Office Requirement: • Required in-office presence at least 2 days per week at one of the corporate office locations in Tempe, AZ, Jacksonville, FL or Hanover, MD.

In-Office Requirement:

Required in-office presence at least 2 days per week at one of the corporate office locations in Tempe, AZ, Jacksonville, FL or Hanover, MD.

Responsibilities

Essential Functions:

• Develop detailed knowledge and understanding of the business strategy, objectives, and goals• Establish relationships with key project leaders/product owners, and business stakeholders• Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment • Apply a structured change management approach and execute change-related activities• Administer and complete change management assessments• Support communication planning and execution efforts such as Training Council decks and Release Notes• Support training planning and execution efforts including the building and maintenance of training materials such as WalkMe assets, Quick Reference Guides, videos, etc.• Support adoption reinforcement planning and execution efforts• Consult and advise project team members and key business partners in the change process• Evaluate and ensure user readiness• Track and report issues to the OCM Lead and/or project team• Monitor change adoption post implementation• Set expectations with team members and other stakeholders and continually manage those expectations• Conduct the following Change Management activities:o Conduct stakeholder impact assessments and analyseso Prepare for and lead outreach and feedback loop activities such as training council, working sessions, and feedback discussions, etc.o Identify risks and prepare mitigation tacticso Execute post-deployment support and reinforcement planso Assess adoption and prepare/execute adoption remediation plans as necessary

Qualifications

Minimum Education and/or Experience:

• Bachelor's Degree in Organizational Change, Instructional Design, Communication, Computer Science, Management Information Systems, or related field • 3-5 years of experience leading change within a business area or serving as a Change, Project, Training, Communications Manager or Instructional Designer

Skills/Abilities:

• Experience and knowledge of change management principles, methodologies, and tools• Proven successful track record working in large/complex multi-location programs/projects• Experience with large-scale organizational change efforts• Experience with technology implementations• Exceptional communication skills – both written and verbal• Detail-oriented• Ability to clearly articulate messages to a variety of audiences• Ability to establish and maintain strong relationships• Ability to influence others and move toward a common vision or goal• Flexible and adaptable; able to work in ambiguous situations and adjust as needed• Demonstrated ability to learn technical information quickly• Demonstrated ability to identify training needs and create training materials leveraging a variety of modalities• Problem solving and root cause identification skills• Understands business process mapping• Possesses systems thinking• Must be a team player and able to work collaboratively with and through others• Acute business acumen and understanding of organizational issues and challenges• Familiarity with Adobe Premiere, Adobe InDesign, or Captivate desired• Familiarity with WalkMe in-app guidance tool desired• Familiarity with project management approaches, tools and phases of the project lifecycle (including agile)• Knowledge of back office and/or Staffing Industry desiredSome travel may be required (based upon needs of assigned projects)

Core Competencies:

• Build relationships• Develop people• Lead change• Inspire Others• Think critically• Communicate clearly• Create Accountability

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:o Medical, dental & visiono Hospital planso 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableo Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)o Company paid Short and long-term disabilityo Health & Dependent Care Spending Accounts (HSA & DCFSA)o Transportation benefitso Employee Assistance Programo Tuition Assistanceo Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range:

$67,700 - $101,500The position is bonus eligible

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at [email protected] or call 410-579-3526 for other accommodation options.