Help Desk/PC Deployment
OTHER•Coraopolis
About this role
Job DetailsJob Location: Coraopolis, PAEducation Level: NoneTravel Percentage: NoneOverview
The Help Desk Technician will be responsible for providing technical assistance and support to customer-reported issues or inquiries regarding computer systems, hardware, or software. The Technician will be tasked with but not limited to: responding to general inquiries, running diagnostic programs, isolating problems, creating documentation, and determining and implementing solutions. It is expected that the Technician use the University's Ticketing System and Knowledge Base to document and clearly communicate requests, problems, and issues to customers and colleagues.
Responsibilities
Listen and ask educated questions to determine the root cause of issues in addition to providing clear and positive responses
Monitor and respond quickly and effectively to University faculty, staff, and student inquiries received through the IT Help Desk ticketing system
Provide technical assistance and support for concerns and issues related to systems, software, and hardware
Work in an environment that requires following procedures and documenting actions without direct supervision
Run diagnostic programs and scripts to resolve problems related to hardware or software
Report significant and recurring issues to the tier-2 support teams
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to ease troubleshooting
Create documentation to aid with troubleshooting and system processes
Image and deploy computer and mobile hardware assigned to University employees
Assist the Infrastructure Team with imaging campus lab and classroom computers during semester breaks
Refurbish computers and mobile devices for redeployment
Qualifications
One to two years of proven experience as a Help Desk Technician or another customer service role
Ability to diagnose and resolve basic computer/technical issues and convey technical concepts in a non-technical manner
Excellent communication, analytical and problem-solving skills
Keen attention to detail, a memory of patterns, and an interest in problem-solving
Experience with Microsoft Azure or any other MFA system
Experience with computer and mobile device management systems
Ability to handle stressful situations with professional composure
Basic knowledge of TCP/IP networking: networking topology, protocols, and services
Qualifications
What you'll do
- The Help Desk Technician will provide technical assistance and support for customer-reported issues regarding computer systems, hardware, or software. Responsibilities include responding to inquiries, running diagnostic programs, and documenting actions using the University's Ticketing System.
About All Lines Technology Inc
All Lines Technology is a leader in Edge to Cloud solutions that enable our customers to achieve optimal results utilizing best-of-breed technology solutions and services. Founded in 2000, All Lines Technology has steadily grown as a trusted advisor for our customers and partner, locally, nationally, and globally. Our goal is to help companies streamline and improve the way they buy, implement, and manage their technology needs. All Lines has an experienced and robust technical and sales staff that supports our broad range of customers from start-ups to Fortune 500. By leveraging cutting-edge technology and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service and security.
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Frequently Asked Questions
What does a Help Desk/PC Deployment do at All Lines Technology Inc?
As a Help Desk/PC Deployment at All Lines Technology Inc, you will: the Help Desk Technician will provide technical assistance and support for customer-reported issues regarding computer systems, hardware, or software. Responsibilities include responding to inquiries, running diagnostic programs, and documenting actions using the University's Ticketing System..
Is the Help Desk/PC Deployment position at All Lines Technology Inc remote?
The Help Desk/PC Deployment position at All Lines Technology Inc is based in Coraopolis, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Help Desk/PC Deployment position at All Lines Technology Inc?
You can apply for the Help Desk/PC Deployment position at All Lines Technology Incdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.