End User Computing Analyst
OTHER•Pittsburgh
About this role
Job DetailsJob Location: Pittsburgh, PAEducation Level: 2 Year DegreeTravel Percentage: NoneUnder direct supervision, provides customer service and technical support to end user's computing devices by identifying and resolving software and hardware problems with user's computers, within established/defined guidelines and procedures.
Job Responsibilities:
Assist the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals to ensure they comply to hardware, software, security, and operating system standards.
Receive PC equipment, unbox, inventory and update configuration management database as required.
Image PCs using Microsoft System Center Configuration Manager.
Deploy PCs and cell phones to new hires and current employees during PC Refresh initiatives.
Support projects assigned to PC Support.
Provide technical support to users of the company’s personal computers and cell phones either by telephone, on-site, or virtual support.
Performs hardware diagnostics and coordinate repairs with Microsoft, HP, Dell, and other vendors as needed.
Resolve known issues based on existing documentation and system knowledgebase.
Ensure issues are tracked and maintain communications by providing updates, status, and completion information to the end user. Close Incidents and Service Requests through ticket management system when complete.
Assist in maintaining an accurate hardware inventory.
Assist with keeping equipment storeroom organized.
Ability to work safely and efficiently.
Strong Communication skills.
Ability to work well with people.
Impeccable time management skills.
Excellent organizational skills.
High level customer service skills.
Education/Experience Requirements:
Roles at this level are often filled by recent university / college graduates or individuals with 1-2 years of PC Support or Field Service experience.
Experience not required but preferred:
Windows 11 and Microsoft Office software
Imaging desktops and laptops using SCCM
Qualifications
What you'll do
- The End User Computing Analyst provides customer service and technical support for end-user computing devices, resolving software and hardware issues. Responsibilities include assisting with PC support for over 2,000 devices, imaging PCs, and maintaining hardware inventory.
About All Lines Technology Inc
All Lines Technology is a leader in Edge to Cloud solutions that enable our customers to achieve optimal results utilizing best-of-breed technology solutions and services. Founded in 2000, All Lines Technology has steadily grown as a trusted advisor for our customers and partner, locally, nationally, and globally. Our goal is to help companies streamline and improve the way they buy, implement, and manage their technology needs. All Lines has an experienced and robust technical and sales staff that supports our broad range of customers from start-ups to Fortune 500. By leveraging cutting-edge technology and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service and security.
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Frequently Asked Questions
What does a End User Computing Analyst do at All Lines Technology Inc?
As a End User Computing Analyst at All Lines Technology Inc, you will: the End User Computing Analyst provides customer service and technical support for end-user computing devices, resolving software and hardware issues. Responsibilities include assisting with PC support for over 2,000 devices, imaging PCs, and maintaining hardware inventory..
Is the End User Computing Analyst position at All Lines Technology Inc remote?
The End User Computing Analyst position at All Lines Technology Inc is based in Pittsburgh, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the End User Computing Analyst position at All Lines Technology Inc?
You can apply for the End User Computing Analyst position at All Lines Technology Incdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.