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Pharmacy Technician - Case Management Associate
full-time•Guaynabo
About this role
In general, a Case Manager will be responsible for the following tasks:
- Review and interpret doctor's prescription orders to ensure appropriate therapies;
- Transcribe prescription data in preparation for pharmacist verification;
- Provide administrative support of Pharmacy as assigned and assist in the training of new associates in the Pharmacy;
- Communicate with all new patients informing them of prescription referrals and welcoming them to the Alivia Specialty Pharmacy;
- Communicate with patients and HCP offices to ensure all documentation required for timely prescription is made available
- Respond to incoming calls from the pharmacy, with excellent customer service standards and following up with pending tasks (internal or external);
- Meet management’s production standards, whether quantitative or qualitative
- Obtain the patient's medication list for DUR research;
- Award and review prescription drug insurance claims that will be delivered to patients and providers;
Other duties: Perform or assist with any operation, as necessary to maintain the workflow and to comply with schedules and quality requirements; Participate in meetings and work groups prepared by management or co-workers. Be knowledge related to new developments, requirements and policies. The CM’s goal is to ensure patient satisfaction through personal attention, and an efficient, transparent and simple process from end to end.
The CM must tend to the Patient’s needs, questions and concerns with kindness and awareness of their circumstances. As part of said tasks, the Case Manager from time to time may have to also communicate with Doctors (Prescribers), Managed Care Organizations (MCO’s) and authorized caregivers. Attention to precision, compliance with industry standards and efficiency are essential for the safety and care of the patient, working within the limits of standard practice or accepted in a fast-paced Specialty Pharmacy. Perform work assignments in full compliance with and understanding of state and federal laws, as well as the internal policies and procedures that govern the handling, dispensing and distribution of controlled substances.
Minimum requirements:
- Associate Degree Diploma as Certified Pharmaceutical Technician is required.
***EEOC F/M/D/V***
What you'll do
- The Case Manager is responsible for reviewing and interpreting doctor's prescription orders, transcribing data for pharmacist verification, and providing administrative support. They also communicate with patients and healthcare providers to ensure timely prescription fulfillment and maintain patient satisfaction.
About Alivia Health
Guided by its tagline "patients first", Alivia Health is the strongest pharmacy network in Puerto Rico. Alivia Health currently supervises a portfolio of 5 healthcare enterprises that boast a collective workforce of over 700 highly skilled professionals.
Our brand promise stems from our H3C2 formula:
Humanity
We put ourselves in the shoes of others to serve our community with empathy.
Honesty
We communicate with sincerity and act with integrity in everything we do.
High Quality
We pay attention to details and exceed expectations.
Commitment
We give our all for the well being of our communities.
Collaboration
We work together to achieve a common purpose.
Learn more about Alivia Health’s portfolio:
Alivia Specialty Pharmacy is the leading supplier in Puerto Rico of specialty oncology products and other specialty medications.
Home Delivery is a closed-door pharmacy that provides services to home drug delivery programs.
Alivia Infusion Services offers a specialized service designed for patients recently discharged from the hospital, enabling them to seamlessly continue their infusion therapy in the comfort of their own homes.
Alivia Hub is the only pharmaceutical hub in Puerto Rico that implements patient management and compliance, as well as adherence programs for specialized drugs in collaboration with healthcare providers.
Farmacias Plaza was founded in 1962 and is Puerto Rico's largest independent retail pharmacy chain, comprising 14 retail store locations and 5 hospital-based outpatient express pharmacies.
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Frequently Asked Questions
What does a Pharmacy Technician - Case Management Associate do at Alivia Health?
As a Pharmacy Technician - Case Management Associate at Alivia Health, you will: the Case Manager is responsible for reviewing and interpreting doctor's prescription orders, transcribing data for pharmacist verification, and providing administrative support. They also communicate with patients and healthcare providers to ensure timely prescription fulfillment and maintain patient satisfaction..
Is the Pharmacy Technician - Case Management Associate position at Alivia Health remote?
The Pharmacy Technician - Case Management Associate position at Alivia Health is based in Guaynabo, Puerto Rico, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Pharmacy Technician - Case Management Associate position at Alivia Health?
You can apply for the Pharmacy Technician - Case Management Associate position at Alivia Healthdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.