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We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long-term project. Here are a few details.

Requirements

We are looking for an experienced Infor Workforce Management (WFM) Functional / Support Consultant to work on AMS support, enhancements, configuration, and integrations for enterprise time & attendance and workforce management systems. The role involves incident management, configuration, testing, integrations, and production support in a complex enterprise environment.

Key Responsibilities

Application Support & AMS Delivery

• Participate in full AMS lifecycle including:
  

  • Support & Maintenance
    

  • Enhancements
    

  • System upgrades
    

  • SLA management
    

• Handle Incident, Problem & Change Management:
  

  • Incident logging, triage, tracking, resolution
    

  • Root cause analysis and permanent fixes
    

• Work with ITSM tools (ServiceNow) for L1/L2/L3 support
  

• Support hypercare, deployments, and production releases
  

Configuration, Testing & Enhancements

• Perform:
  

  • Configuration and reconfiguration
    

  • Upgrades and enhancements
    

  • Implementation support and UAT
    

• Maintain DEV/Test environments aligned with Production
  

• Prepare and maintain:
  

  • Functional & Technical Design Documents
    

  • Test strategies, test cases
    

  • User training & implementation documentation
    

Infor WFM Functional Ownership

• Configure and support:
  

  • Time & Attendance (Timesheets, Pay Rules, Security, Pay Groups, Calculation Groups)
    

  • Accruals (Policies, Entitlements, Assignments)
    

  • Scheduling & Advanced Scheduling (Shift Patterns, MVS, LFSO)
    

  • Job Scheduling
    

• Support integrations:
  

  • Employee Import
    

  • Payroll Export
    

  • Time Imports
    

• Manage:
  

  • Labor levels
    

  • Employee groups
    

  • Security roles and access
    

Monitoring & Troubleshooting

• Perform troubleshooting using:
  

  • Hyperfinds, Genies, Reports
    

  • Transaction Assistant
    

• Resolve:
  

  • Configuration errors
    

  • Data issues
    

  • Job failures
    

  • Interface failures
    

• Support:
  

  • Audits
    

  • Compliance checks
    

  • Data corrections
    

Integrations & Technical Collaboration

• Manage WFM integration with HR, Payroll, and other systems
  

• Work with technical teams on:
  

  • Extensions
    

  • Customizations
    

  • Interfaces
    

• Support:
  

  • Data conversion and migration activities
    

Required Skills & Experience

Core Experience

• 2 – 6 years of experience in:
  

  • Infor WFM or
    

  • Any Time & Attendance / Workforce Management system
    

• Strong hands-on in:
  

  • Timekeeping configuration
    

  • Pay rules & policies
    

  • Scheduling & attendance management
    

Infor WFM Skills

• Infor WFM:
  

  • Data structures
    

  • Configuration
    

  • Integrations
    

• Modules:
  

  • Time & Attendance
    

  • Accruals
    

  • Scheduling & Advanced Scheduling
    

  • Job Scheduling
    

• Reporting:
  

  • SQL-based reporting
    

  • Cognos (preferred)
    

Technical & Tools

• Working knowledge of:
  

  • SQL
    

  • Java / JavaScript / J2EE (for extensions/integrations)
    

• Experience with:
  

  • ITSM tools like ServiceNow
    

• Experience with:
  

  • Infor WFM 6.2.4+ or Infor WFM Cloud (preferred)
    

Good to Have

• Infor WFM Certification
  

• ITIL V3 Foundation Certification
  

• Experience with:
  

  • Mobility / ETM / Mobile workforce features
    

  • Cognos Report Studio / Query Studio
    

  • Complex integrations & extensions
    

Benefits