Engagement Manager (UK)
full-time•New York
About this role
What You’ll Do
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and escalate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
- Translate technical information into clear, engaging stories for technical and non-technical stakeholders
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
Requirements
What We’re Looking For
- Experience: 3+ years in Project Management in the Security, Malware, Trust & Safety, or related industries, ideally with some experience in a customer-facing role.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
About ActiveFence
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines.
In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.
What you'll do
- The Engagement Manager will serve as the primary contact for client needs, ensuring timely responses and solutions while building strong relationships with enterprise customers. They will monitor customer health, track feedback, and collaborate across departments to enhance customer outcomes.
About Alice
ActiveFence is the leading provider of AI security and safety solutions, protecting online experiences and AI applications for over 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms.
As a trusted partner to major technology companies and Fortune 500 brands, we secure user-generated and GenAI products against prompt injection, adversarial attacks, and harmful content through Real-Time Guardrails, continuous Red Teaming, and the industry’s most advanced threat intelligence.
With unmatched detection capabilities in 117+ languages, ActiveFence empowers organizations to deliver engaging, safe, and trustworthy experiences globally, helping them innovate responsibly while staying ahead of emerging threats.
Ready to join Alice?
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Frequently Asked Questions
What does a Engagement Manager (UK) do at Alice?
As a Engagement Manager (UK) at Alice, you will: the Engagement Manager will serve as the primary contact for client needs, ensuring timely responses and solutions while building strong relationships with enterprise customers. They will monitor customer health, track feedback, and collaborate across departments to enhance customer outcomes..
Is the Engagement Manager (UK) position at Alice remote?
The Engagement Manager (UK) position at Alice is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Engagement Manager (UK) position at Alice?
You can apply for the Engagement Manager (UK) position at Alicedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.