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Dialogue Technician
full-time•Musaffah
About this role
Are you a customer-focused automotive technician with strong communication skills? We are looking for a Dialogue Technician to perform initial vehicle inspections, identify technical concerns, and communicate findings clearly to customers and service advisors. This role bridges technical expertise and customer interaction, ensuring transparency, quality, and value-added service from vehicle reception to repair completion.
Key Responsibilities:
• Conduct initial inspections of vehicles received in accordance with the approved test plan.
• Prepare detailed damage reports for each vehicle as per DDB damage reporting standards.
• Identify damaged or non-functioning items based on original vehicle settings and test plans.
• Highlight potential up-selling opportunities identified during vehicle inspections.
• Perform test drives with customers, when required, to identify noises or technical issues.
• Conduct post-repair test drives with customers to confirm repair effectiveness, when necessary.
• Communicate all findings, technical issues, and recommendations clearly to the Service Advisor.
• Attend off-premises breakdowns, when required, to assist in vehicle mobilization.
• Support the workshop team as required to ensure smooth workflow.
• Create and maintain all required system logs and reports in line with brand standards.
• Perform other duties as assigned by the Supervisor or Manager.
Requirements:
• Education: Degree or Diploma in Automotive Technology or a related technical field.
• Certification: Brand Silver Technician certification (or equivalent) is required.
• Experience: Minimum of 3 years of experience as an automotive technician.
• Skills & Abilities: Fluency in English and Arabic is essential. Strong customer communication skills with the ability to explain technical findings clearly. Computer literate with experience in maintaining inspection and service records. High attention to detail and a customer-centric mindset.
Join our premium automotive team as a Dialogue Technician and play a critical role in enhancing customer trust, service transparency, and workshop efficiency. If you combine technical expertise with excellent communication skills and a passion for delivering premium service experiences, we encourage you to apply today.
At Ali & Sons, we work with some of the most well-known and prestigious automotive brands in the world. The companies we work with are globally recognised for quality, reliability, and sophistication, and for many of them we are the sole distribution agent in the UAE.
With our automotive clients, we strive to provide customers with the best experiences possible driven by high-tech showrooms, world-leading after-sales support, and comprehensive guidance through every stage of the buying process.What you'll do
- The Dialogue Technician conducts initial vehicle inspections and communicates technical findings to customers and service advisors. This role ensures transparency and quality service from vehicle reception to repair completion.
About Ali & Sons
Ali & Sons Marine Engineering Factory (ASMEF) was established in 2009 with the aim of catering to the Marine and Oil & Gas Industry in the UAE. Located in Mussafah, Abu Dhabi, the factory features one of the largest facilities of its kind in the country, comprising a 280,000m2 yard and a 545m waterfront.
It’s the closest yard to the Abu Dhabi Oil Fields, giving it a highly strategic location with good access to onshore and offshore fields alike. The facility allows Ali & Sons to easily serve local and overseas markets thanks to its close proximity to UAE borders.
Equipped with an advanced workshop, repair, and building facility, ASMEF ensures that Ali & Sons’ high standards are consistently met.
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Frequently Asked Questions
What does a Dialogue Technician do at Ali & Sons?
As a Dialogue Technician at Ali & Sons, you will: the Dialogue Technician conducts initial vehicle inspections and communicates technical findings to customers and service advisors. This role ensures transparency and quality service from vehicle reception to repair completion..
Is the Dialogue Technician position at Ali & Sons remote?
The Dialogue Technician position at Ali & Sons is based in Musaffah, Abu Dhabi Emirate, United Arab Emirates. Contact the company through Clera for specific work arrangement details.
How do I apply for the Dialogue Technician position at Ali & Sons?
You can apply for the Dialogue Technician position at Ali & Sonsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.