Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

Main purpose of the job / Mission:

The purpose of this job is to be the first point of contact in the Distribution Centres with our customers, sales companies, suppliers, and forwarders acting on various types of correspondence and executing a series of tasks based on standard SOP’s.

Key tasks:

• Resolve first level support requests from Customers, Sales Companies, Suppliers , and Forwarders.  Escalating to Order Support when necessary

• Accurately processing, facilitating changes and updates to customer and supplier purchase orders according to standard SOP’s in an ERP system

• Assist in shipping arrangements and documents for customer orders

• Coordinating with support functions (Order Support, Whse, Quality, etc) when needed

Competencies, experience and attitudes to do the job:

Qualification: Relevant education

Experience: Preferred 2+ years of service experience in a distribution / operations environment

Skills: Proficient typing ability, Ability to communicate clearly and effectively both written and verbally in English and local language, organized, and detail oriented. 

Attitude: Team player, Sense of urgency. Service Minded. Willingness to learn, change, and adapt

Motivation: Is driven to handle customer / supplier requests in a speedy manner.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.