Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, you will play a pivotal role in planning the field service activities. You will have the opportunity to progress service jobs, provide information to all key stakeholders and create excellent customer experience, contributing to the overall success and growth of our organization. Currently, this is an On-Site opportunity located in Richmond, VA.

As a part of the team, you will:

• Maintain weekly Field Service Schedule.
• Handling of all documentation related to Field Service repairs.
• Order Management responsibilities include order entry, procurement of parts, through to invoicing.
• Review of pending orders and specific customer requests to ensure excellent customer service and experience.
• Ensures customer service reports are forwarded to the customer after each service visit to effectively communicate finding, work performed, recommendations and suggested replacement or spare parts.
• Forward any sales leads to the representative salespeople based on regional territories.
• Ability to present service offerings to different audiences in person, via phone/videocall, and e-mail as required.
• Establish timely and efficient work order flow.
• Responsible for providing exceptional customer service to ensure returning business with all accounts.
• Provide backup coverage for other coordinators as required.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have post-secondary education with relevant experience, and:

• 3 - 4 years’ experience in a Coordinator or Contract Administrator role.
• Project Management oriented.
• Ability to work in a fast-paced environment.
• Ability to multi-task.
• Strong organizational, oral, and written communication, analytical and interpersonal skills.
• High energy with high level of self-initiative and strong sense of urgency. 
• High integrity.
• Computer skills (i.e. Microsoft Office).
• Ability to troubleshoot & solve problems and work independently.
• Safety mindset.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The base salary for this role is typically $24 - $27 USD hourly.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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