Alfa Laval UK&I is looking for a Customer Service Team Manager.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too.

About the job

As Customer Service Manager, you will lead and develop a high‑performing customer support and claims handling team, ensuring operational excellence, cultural alignment, and continuous improvement whilst engaging cross‑functionally with Sales, Service Operations and Finance.

Who you are

• A passion for our customers and desire to continuous build their loyalty through a positive experience.

• Experience leading a customer service or support function, ideally with exposure to order‑to‑cash and claims handling.

• Strong capability in service process improvement, journey optimisation, and continuous improvement methodologies.

• Ability to use data insights to drive decisions and prioritisation

• A leadership style that builds trust, engagement, and empowerment within the team.

• Collaborative mindset with the ability to work cross‑functionally to improve service flow and customer outcomes.

Key Tasks

• Elaborate the annual plan with the high priorities for the team based on Local Sales Strategy and Targets.

• Monitor and follow up on the backlog and invoicing.

• Execute the account receivable plan through the customer support team.

• Coordinate order logistics with the Alfa Laval factories according to customer contract requirements.

• Coordinate with Finance for payment management and backlog follow‑up.

• Lead the Customer Service team, providing direction and ensuring they are performing in accordance with the plan.

• Develop, motivate and coach direct reports to secure the development of relevant competencies.

What we can offer

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including:

• Holiday entitlement of 25 days + Bank holidays

• Simply Health – Health cash plan available to enter worth over £2500 annually

• Life Assurance – 4X annual salary when you remain in the pension

• Training and Career Development potential

• Cycle to work scheme

• Tech scheme benefit

• Hybrid working, 3 in office and 2 from home

Our commitment to integrity 

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory.  

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK. 

For more information, please contact  

Reece Watmore, Talent Acquisition Partner, [email protected]

Applications for this role will be reviewed week commencing 9th of February with the application date closing shortly after. Please apply immediately to avoid missing the deadline.

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