Do you have experience working with individuals with severe and persistent mental illness and addictions? Are you interested in being part of a wraparound clinic supporting a multidisciplinary team of healthcare professionals? If so, apply today and bring your innovative ideas to life at The Alex!

The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

Reporting to the Program Manager, Medical Office Assistants (MOAs) operate within the clinic environment, coordinating client services, managing the physical clinic environment, handling health information via the electronic medical record (EMR) and The Alex’s social services data platform, and facilitating communication between clients, clinicians, administration, and external care providers. MOAs rotate through various key roles and workstations and play a critical role within their assigned team of healthcare professionals. 

Key Responsibilities: 

• Maintain proficiency in EMR use, including scheduling, data entry, documentation, and clinical functions.
• Manage and update patient profiles, panels, and related EMR data.
• Accurately input and communicate health information to support care delivery.
• Create and maintain client records in EMR and social data systems.
• Conduct medical histories and client interviews for triage and care planning.
• Support primary care providers in daily clinical tasks.
• Perform administrative duties and data entry.
• Clean and sterilize equipment and beds per universal safety protocols.
• Prepare exam rooms and maintain medical supplies and equipment.
• Manage inventory, laundry, and other clinic materials.
• Retrieve medical reports and records from external providers as needed.
• Provide administrative support to clinical and operational staff.
• Collaborate with a multidisciplinary team to support integrated care.
• Assist allied health teams in delivering client care.
• Contribute to best practice care through team collaboration.
• Support data collection and entry as directed.
• Perform additional duties as required.

Qualifications and Experience: 

• Medical Office Assistant Certificate.
• Minimum two years’ experience in a medical office environment.
• Knowledge of medical terminology.
• Experience with medical sterilization techniques and autoclaves an asset.
• Excellent computer skills.
• Basic physical assessment skills, including measurement of client vital signs (including blood pressure, temperature, oxygen saturation, height/weight, etc.). is required.
• Ability to manage multiple conflicting priorities.
• Ability to pay attention to detail.
• Strong written and verbal communication skills.
• Strong commitment to working with individuals living with severe and persistent mental illness and addictions.
• Proficient in health promotion and illness prevention.
• Skilled in building rapport with marginalized individuals.
• Ability to work independently and effectively with members of a multi-disciplinary team
• Familiarity with evidence-based practices such as Motivational Interviewing, Nonviolent Crisis Intervention Training, Trauma Informed Care training, Mental Health First Aid, ASIST, and naloxone administration are an asset.
• First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire. 
• A satisfactory vulnerable sector criminal record clearance and Child Welfare Intervention Check are required. 
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action.  

Work Environment and Hours:

• The Alex Community Health Centre, Youth Health Centre, RAAM (2840-2 Ave SE) or The Alex Seniors Health Centre (630 - 9^th Ave SE).
• Casual Position.
• 7.5 hour shifts, varied between 08:30 and 18:00, Monday through Friday. Possibility of weekends, depending on clinic need. 
• Continuous extended periods of sitting, with occasional standing and walking (sometimes up or down stairwells)

How to apply:

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex.  

This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate’s schedules and needs in all parts of the hiring process.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters. 

In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized or Indigenous (First Nation, Metis, or Inuit).

The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of colour”, or “non-White”.

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca