A
Director, Solutions Engineering
full-time•Austin
About this role
<p><strong><span data-contrast="auto">Do work that matters.</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p>
<p><strong><span data-contrast="auto">At AlertMedia, everything we do supports our mission: </span></strong><span data-contrast="auto">To </span><span data-contrast="auto">save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.</span><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p>
<p><strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Our core values drive us in our important mission of keeping people safe & informed:</span></strong></p>
<ul>
<li><span data-contrast="auto">We’re</span><em> </em><em><span data-contrast="auto">humans not robots </span></em></li>
<li><em><span data-contrast="auto">Customers always come first</span></em></li>
<li><em><span data-contrast="auto">We work better together</span></em></li>
<li><em><span data-contrast="auto">Simplicity is our strength</span></em></li>
<li><em><span data-contrast="auto">Our reputation is priceless</span></em></li>
<li><em><span data-contrast="auto">Hard work pays off </span></em><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><span data-contrast="auto">AlertMedia is seeking a </span><strong><span data-contrast="auto">Director, Solutions Engineering</span></strong><span data-contrast="auto"> to partner closely with our sales organization and play a critical role in helping prospective customers to understand the value of our platform. This is a hands-on, player/coach role — ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high-performing Solutions Engineering team over time.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Who you are:</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">You are an experienced Solutions Engineering leader who thrives at the intersection of sales strategy, technical depth, and people leadership. You’re comfortable rolling up your sleeves to lead high-stakes demos and solve complex technical challenges, while also coaching our Solutions Engineers to elevate their impact.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">You bring a strong “one team, one goal” mindset, enjoy working cross-functionally, and know how to translate technical capabilities into meaningful business outcomes for customers and prospects alike.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">What you get to do every day:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Balance team development and hands-on technical contribution, spending your time mentoring and leading Solutions Engineers and directly supporting strategic deals</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Team Leadership & Mentorship: Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Enablement & Certification: Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Pipeline Health & Sales Partnership: Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Operational Excellence: Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Cross-Functional Collaboration: Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strategic Deal Leadership: Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Solution Prototyping & Problem Solving: Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Executive-Level Engagement: Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Customer Advocacy: Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">What you bring to the role:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">2–3+ years in a people leadership role</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong coaching mentality and ability to help elevate others in their career development </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Exceptional interpersonal skills; clear and concise written and oral communication skills </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Skilled at building rapport and setting expectations with stakeholders, including those at the executive level </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">This role has a strong preference for candidates based in Austin, TX or the surrounding area, but we may be open to remote candidates within the United States</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Why you’ll love working at AlertMedia:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Competitive base salary + Company-wide bonus program</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Generous and flexible time off and parental leave policies</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Amazing rewards and incentives – we love celebrating each other!</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Commitment to community service with opportunities to give back </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">A Best Places to Work company 10 years in a row and numerous other awards</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Access to cutting edge technology – Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">About AlertMedia:</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p>
<p>AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.</p>
<p><span data-contrast="none">We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit </span><a href="http://www.alertmedia.com/"><span data-contrast="none">www.alertmedia.com</span></a><span data-contrast="none">. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">Come join us in our mission to save lives and minimize loss through effective communication. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><em><span data-contrast="none">AlertMedia does not currently sponsor applicants for work visas.</span></em><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p>By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – <a href="https://www.alertmedia.com/legal/privacy-policy/">https://www.alertmedia.com/legal/privacy-policy/</a></p>
<p> </p>
What you'll do
- The Director of Solutions Engineering will lead and develop a team of Solutions Engineers while directly supporting strategic deals. They will also standardize and improve Solutions Engineering best practices and collaborate cross-functionally to influence platform evolution.
About AlertMedia
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning Risk Intelligence and Response platform allows companies of all sizes to identify, assess, and resolve critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
Ready to join AlertMedia?
Take the next step in your career journey
Frequently Asked Questions
What does a Director, Solutions Engineering do at AlertMedia?
As a Director, Solutions Engineering at AlertMedia, you will: the Director of Solutions Engineering will lead and develop a team of Solutions Engineers while directly supporting strategic deals. They will also standardize and improve Solutions Engineering best practices and collaborate cross-functionally to influence platform evolution..
Is the Director, Solutions Engineering position at AlertMedia remote?
The Director, Solutions Engineering position at AlertMedia is based in Austin, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director, Solutions Engineering position at AlertMedia?
You can apply for the Director, Solutions Engineering position at AlertMediadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.