A
Customer Success Manager (NEU) Remote
full-time•Dublin
About this role
<p><strong><span data-contrast="auto">Do work that matters.</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></p>
<p><strong><span data-contrast="auto">At AlertMedia, everything we do supports our mission: </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"><span class="TextRun SCXW252081101 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW252081101 BCX0">To save lives and minimize loss by </span><span class="NormalTextRun SCXW252081101 BCX0">identifying active threats globally and </span><span class="NormalTextRun SCXW252081101 BCX0">facilitating timely communications when an emergency threatens personal safety and business continuity.</span></span><span class="TextRun SCXW252081101 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW252081101 BCX0"> </span></span><span class="TextRun SCXW252081101 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW252081101 BCX0"> </span></span></span></p>
<p><strong><span data-contrast="auto">Our values, which reflect our view on what’s important and what’s right, include: </span></strong></p>
<ul>
<li><em><span data-contrast="auto">We’re</span></em><em><span data-contrast="auto"> humans not robots</span></em></li>
<li><em><span data-contrast="auto">Customers always come first</span></em></li>
<li><em><span data-contrast="auto">We work better together</span></em></li>
<li><em><span data-contrast="auto">Simplicity is our strength</span></em></li>
<li><em><span data-contrast="auto">Our reputation is priceless</span></em></li>
<li><em><span data-contrast="auto">Hard work pays off</span></em></li>
</ul>
<p><span class="TextRun SCXW81648595 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW81648595 BCX0">As one of the fastest growing SaaS start-up</span></span><span data-contrast="auto"><span class="TextRun SCXW81648595 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW81648595 BCX0"> </span></span><span class="TextRun SCXW81648595 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW81648595 BCX0">companies in the nation,</span><span class="NormalTextRun SCXW81648595 BCX0"> </span><span class="NormalTextRun SCXW81648595 BCX0">we</span><span class="NormalTextRun SCXW81648595 BCX0">’</span><span class="NormalTextRun SCXW81648595 BCX0">re</span><span class="NormalTextRun SCXW81648595 BCX0"> </span><span class="NormalTextRun SCXW81648595 BCX0">focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.</span></span></span><span class="EOP SCXW81648595 BCX0" data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">As a <strong>Customer Success Manager</strong>, you will take ownership of AlertMedia’s customer relationships — our most valued asset. You’ll manage a portfolio of strategic accounts, serving as a trusted advisor and consultative partner to ensure customers achieve meaningful business outcomes through adoption of our platform. </span><span data-contrast="auto">Working closely with Implementation, Support, Sales, Product, and Marketing teams, you’ll drive customer health, retention, and growth while delivering a best-in-class customer experience. You approach each relationship with a partnership mindset and tailor your strategy to each customer’s goals, maturity, and risk profile.</span> <span data-contrast="auto">This role supports EMEA and global customers, with collaboration across time zones.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">Who you are:</span></strong><span data-contrast="none"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":300,"335559740":240}"><span class="TextRun SCXW249971180 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW249971180 BCX0">You are an experienced <strong>Customer Success Manager</strong> who thrives in strategic, customer-facing roles. You think critically about adoption, retention, and expansion, and enjoy partnering cross-functionally to deliver value at scale.</span></span><span class="EOP SCXW249971180 BCX0" data-ccp-props="{}"> </span></span></p>
<p><strong><span data-contrast="none">What you get to every day: </span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":300,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Build and maintain strong, trusted relationships with strategic customers varying in size</span></li>
<li>Identify, measure, and execute against customer business outcomes</li>
<li>Proactively assess customer health and risk to drive retention</li>
<li>Partner with Account Management on adoption and growth opportunities</li>
<li>Conduct effective Quarterly Business Reviews</li>
<li>Track customer engagement in Gainsight and Salesforce</li>
<li>Share feedback with Product and internal teams</li>
<li>Ensure GDPR-aligned data handling<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What you bring to the role: </span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":300,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">2-3 years’ experience as a Customer Success Manager</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Experience with Salesforce, Excel & Gainsight (a plus) </li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Desire to work with demanding, multi-national customers<span data-contrast="auto"> </span><span data-contrast="auto"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Established CSM who is self-motivated and customer-focused<span data-contrast="auto"> </span><span data-contrast="auto"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Outstanding verbal and written communication skills </li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Strong listening skills with the ability to work with a variety of customer profiles<span data-contrast="auto"> </span><span data-contrast="auto"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Excellent project management skills with proven ability to prioritize<span data-contrast="auto"> </span><span data-contrast="auto"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Strong analytical, negotiation, and creative<span data-contrast="auto"> </span><span data-contrast="auto">problem-solving</span><span data-contrast="auto"> </span><span data-contrast="auto">skills</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Proven ability to work with all members of our team (business development, software development, and product management)<span data-contrast="auto"> </span><span data-contrast="auto"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">The desire and ability to learn and be coached<span data-contrast="auto"> </span></li>
<li><span style="text-decoration: underline;">Position is fully remote and open to Republic of Ireland residents</span></li>
<li>Must have the legal right to work in the Republic of Ireland without Sponsorship. AlertMedia does not Sponsor.</li>
</ul>
<p><strong>Why you’ll love working at AlertMedia:</strong></p>
<ul>
<li>Competitive Base Salary </li>
<li>Amazing rewards and incentives – we love celebrating each other </li>
<li data-stringify-indent="0" data-stringify-border="0">Commitment to community service with opportunities to give back</li>
<li>A Best Places to Work company 10 years in a row and numerous other awards</li>
<li>Ongoing career development opportunities through our Learning & Development team - we love investing in our people!</li>
</ul>
<p><strong>About AlertMedia:</strong></p>
<p>AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.</p>
<p><span data-contrast="none">We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit </span><a href="http://www.alertmedia.com/"><span data-contrast="none">www.alertmedia.com</span></a><span data-contrast="none">. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">Come join us in our mission to save lives and minimize loss through effective communication. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p>By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – <a href="https://www.alertmedia.com/legal/privacy-policy/">https://www.alertmedia.com/legal/privacy-policy/</a></p>
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What you'll do
- As a Customer Success Manager, you will manage a portfolio of strategic accounts and serve as a trusted advisor to ensure customers achieve meaningful business outcomes. You will drive customer health, retention, and growth while delivering a best-in-class customer experience.
About AlertMedia
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning Risk Intelligence and Response platform allows companies of all sizes to identify, assess, and resolve critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
Ready to join AlertMedia?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Success Manager (NEU) Remote do at AlertMedia?
As a Customer Success Manager (NEU) Remote at AlertMedia, you will: as a Customer Success Manager, you will manage a portfolio of strategic accounts and serve as a trusted advisor to ensure customers achieve meaningful business outcomes. You will drive customer health, retention, and growth while delivering a best-in-class customer experience..
Is the Customer Success Manager (NEU) Remote position at AlertMedia remote?
The Customer Success Manager (NEU) Remote position at AlertMedia is based in Dublin, Leinster, Ireland. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success Manager (NEU) Remote position at AlertMedia?
You can apply for the Customer Success Manager (NEU) Remote position at AlertMediadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.