Position Title:                                  Inside Sales Loan Officer

Reports to: Inside Sales Manager

Department: Consumer Direct Division

Location: Corporate Office – Roanoke, VA

Position Type: Full-Time; 40 hours per week 

FLSA Classification / Type: Non-Exempt/ Clerical 

Supervises: None

We are seeking a dynamic Inside Sales Loan Officer to join our team and play an integral role in helping clients achieve their dream of homeownership.  If you have excellent communication skills and a commitment to exceptional customer service, then we want to hear from you!  No experience necessary, we will supply all training and support for you to succeed! 

Job Duties and Responsibilities

• Handle all inquiries and leads from ALCOVA Mortgage digital platforms (phone, email and website)
• Respond to inbound leads quickly and professionally 
• Work with clients in a consultative selling approach, learning the applicants’ housing goals and needs
• Recommend all available loan options to clients
• Convert leads to full application and submit complete loan applications and proper documentation to processing team
• Obtain and analyze credit reports with an understanding of the data and approval implications
• Lock in interest rates when the customer requests or approves
• Manage lead pipeline with new inquiries and ensure consistent contact with all parties involved in transactions 
• Understand and navigate the loan origination system ensuring full understanding of compliance and meet all requirements

Education, Experience Licensure and Competencies

• No experience necessary 
• Valid Driver’s License required
• Able to meet State Mortgage Licensing Requirements
• High school diploma, or equivalent education 
• Highly motivated, ambitious, and driven to succeed
• Must be trustworthy, honest, and able to continuously display a high level of integrity
• Able to work effectively in a team environment
• Strong attention to detail and accuracy
• Able to identify and resolve problems in a timely manner
• Able to understand and respond appropriately to basic inquires
• Able to read, write, and communicate using the English language sufficient to perform job functions
• Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
• Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)

• Able to multi-task (e.g., simultaneous usage of several applications, etc.)
• Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
• Relies on limited experience and judgment to plan and accomplish goals
• Works well under general supervision
• Able to handle deadlines and working within banking guidelines
• Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

Benefits

• Flexible work schedule
• Base pay plus unlimited earnings potential
• Unlimited growth potential
• Paid Time Off package
• Health, vision and dental benefits
• 401K
• Company Paid Life Insurance Policy
• Work/life balance

Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting a business.

In 2003, the trio joined together to establish a mortgage company—ALCOVA—an acronym for Alleghany County, VA, in honor of their roots.

In 2012, ALCOVA Mortgage made its debut on the Inc. 5000 list of fastest-growing private companies in the United States and has been recognized every year since. The company’s phenomenal growth of 96% in three years propelled it into the league of such legendary superstars that gained notoriety on the prestigious list as Dell, Microsoft, LinkedIn, Pandora, Timberland, Zillow, Yelp, and Domino’s Pizza.

Today, ALCOVA continues to thrive, largely because of its roots in friendship and the passion to serve.

EOE/M/F/D/V