Position Title:                                  Branch Outreach Coordinator

Reports to:                                       Audit & Fair Lending Manager 

Department:                                    Compliance

Location:                                           Corporate Office—Roanoke, VA

Position Type:                                 Full-Time; 40 hours per week

FLSA Classification / Type:           Non-Exempt / Professional

Supervises:                                       None

POSITION SUMMARY

The Branch Outreach Coordinator provides legal and audit support to the Compliance Department and participates in the coordination of special projects and initiatives. This position requires excellent verbal and written communication skills as well as proficiency in MS Word, Excel, Outlook, and PowerPoint.

DUTIES AND RESPONSIBILITIES

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

1. Marketing Services Agreements – Monthly, collect supporting documentation for services received, completes MSA workpapers, and provide to the Audit & Fair Lending Manager for review
2. Compliance Research – Assist in the research of regulatory guidance regarding applicable federal and state regulatory requirements and make recommendations to the AVP Compliance Officer. Review new and revised forms with compliance related information
3. Compliance Audit Remediation – Assist in the coordination of remediation of compliance audit findings with various department managers
4. Compliance Monitoring and Testing - Perform compliance monitoring and testing as required by the Internal Audit Schedule and Compliance Calendar including, but not limited to, Internal Policy Reviews required by regulations and investors
5. Complaints – Assist in the investigation of complaints
6. Subpoenas – Assist in assembling documents requested by subpoenas
7. Legal – Assist with legal research requests related to litigation and research
8. BSA Compliance – Assist the Assistant AML Compliance Officer by performing research for the preparation of Suspicious Activity Reports
9. Branch Audits - Perform on-site Branch audits as required which may require overnight, out of state travel
10. P&P Maintenance - Develop & maintain applicable P&P for functions specific to this position.
11. Other duties as assigned

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

1. Two year college degree and/or two years administrative assistant, compliance, or fair lending background preferred. A combination of education and related work experience may be considered
2. Requires effective communication skills, both verbal and written
3. Requires strong organizational skills, attention to details, and proficiency using Microsoft Office, specifically, Outlook, Word, Excel, and PowerPoint
4. Strong aptitude and desire to provide excellent customer service
5. Able to simultaneously manage and accomplish multiple tasks / projects and deadlines
6. Must be trustworthy, honest, and display a high-level of integrity
7. Able to work effectively in a team environment
8. Able to identify and resolve problems in a timely manner
9. Able to understand and respond appropriately to basic inquiries
10. Able to read, write, and communicate using the English language sufficient to perform job functions
11. Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
12. Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.) 

1. Work well independently
2. Able to handle deadlines and work within company guidelines

15. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

 This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

PHYSICAL DEMANDS

 This position requires the ability to lift files, open filing cabinets, and bend or stand, as necessary. 

 TRAVEL

This position requires up to 10% travel. Regional traffic conditions when traveling by car to-and-from business appointments. Mileage reimbursement will be provided at current IRS allowable rates.

EXPECTED HOURS OF WORK

 Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. 

OTHER DUTIES

 This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EOE D/V/M/F