Associate I, Patient Safety & Experience (non-MD)
full-time•Bengaluru
About this role
Case Processing:
- Process case files according to Standard Operating Procedures (SOP).
- Work with affiliate offices to ensure required dataset has been received/requested.
- Re-assess the data, ensure accurate product selection and assign required event code(s) in the system.
- Complete initial and follow-up reporting assessments as information is received (initial report, follow-up questionnaires, phone calls, investigation findings).
- Respond to Manufacturing Quality Assurance (QA) requests and Health Authority inquiries
- Launch required quality investigation records.
- Schedule expedited and periodic regulatory reports based on local and international reporting regulations.
- Perform and receive quality feedback on case management and coding.
- Adherence to all corporate compliance guidelines & corporate programs.
- Maintains a working knowledge of the following:
- Alcon Products for assigned therapeutic areas and corresponding documentation (Product Information, Directions for Use, Manuals, Promotional materials)
- Eye anatomy
- Common diseases
- Ophthalmic evaluation procedures
- Eye terminology and abbreviations
- Safety database(s) and reporting tools
- Process and review Surgical – Intra Ocular Lens (IOL) complaint records in accordance with Alcon Standard Operating Procedures (SOPs)
- Provide support in reconciliation activities and audit as required.
- Evaluate and escalate potential safety issues to management.
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
Other facts
Tech stack
Case Processing,Data Assessment,Event Coding,Reporting Assessments,Quality Assurance,Regulatory Reporting,Compliance Guidelines,Product Knowledge,Ophthalmic Evaluation,Safety Database,Surgical Complaint Processing,Audit Support,Safety Issue Evaluation,Communication Skills,Attention to Detail,Team Collaboration
About Alcon
Team size: 11-50 employees
Website: http://www.cibavision.de
LinkedIn: Visit
Industry: Pharmaceutical Manufacturing
What you'll do
- The Associate I, Patient Safety & Experience will process case files according to SOPs and ensure accurate data assessment and event coding. They will also respond to QA requests, schedule regulatory reports, and evaluate potential safety issues.
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Frequently Asked Questions
What does a Associate I, Patient Safety & Experience (non-MD) do at Alcon?
As a Associate I, Patient Safety & Experience (non-MD) at Alcon, you will: the Associate I, Patient Safety & Experience will process case files according to SOPs and ensure accurate data assessment and event coding. They will also respond to QA requests, schedule regulatory reports, and evaluate potential safety issues..
Why join Alcon as a Associate I, Patient Safety & Experience (non-MD)?
Alcon is a leading Pharmaceutical Manufacturing company.
Is the Associate I, Patient Safety & Experience (non-MD) position at Alcon remote?
The Associate I, Patient Safety & Experience (non-MD) position at Alcon is based in Bengaluru, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Associate I, Patient Safety & Experience (non-MD) position at Alcon?
You can apply for the Associate I, Patient Safety & Experience (non-MD) position at Alcon directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Alcon on their website.