About this role
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Main responsibilities:
The Systems Support Analyst is responsible for providing technical support, maintaining IT systems, and ensuring reliable operation of business applications and infrastructure. This role serves as a key point of contact for end users, troubleshooting technical issues, support system enhancements, and contributing to the overall stability, security, performance, and continuous improvement of our organization’s technology environment.
- Provide day-to-day technical support for end users, including troubleshooting hardware, software, and network-related issues.
- Monitor, maintain, and support enterprise systems, applications, and infrastructure to ensure optimal performance and availability.
- Configure, install, and maintain desktops, laptops, mobile devices, operating systems, and standard business applications.
- Respond to service desk tickets and incidents in accordance with established SLAs, documenting issues and resolutions thoroughly.
- Diagnose and resolve system errors, performance issues, and connectivity problems across on-premises and cloud-based environments.
- Collaborate with internal IT teams, Corporate IT teams, and third-party vendors to resolve complex technical issues and implement system improvements.
- Perform routine system maintenance, patching, and updates to ensure security and reliability.
- Participate in after-hours and/or on-call support as required.
- Assist with onboarding and offboarding of employees, including system access, equipment setup, and orientation support.
- Develop and maintain technical documentation, procedures, and knowledge base articles for systems and support process flows.
- Provide basic training and guidance to end users on systems, tools, and best practices.
- Support IT projects such as system upgrades, migrations, deployments, and security initiatives as needed.
- Ensure systems, processes, and access controls comply with Sarbanes-Oxley (SOX) requirements by supporting IT general controls, audit readiness, documentation, and timely remediation of identified control gaps or deficiencies.
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Actively participate in continuous improvement efforts by evaluating existing technologies and proposing solutions that increase efficiency, reliability, and scalability.
We are looking for candidates who possess the following:
- 4-year college degree or equivalent experience
- 3-4 years of industry experience supporting distribution centers.
- Experience with PC applications and computer systems.
- Work independently and maintain high intensity with minimal supervision
- Analyze, problem solve, organize, and communicate (written & oral) effectively
- Effectively use advanced PC skills (e.g. Microsoft Suite tools)
- Develop and provide training or give formal presentations in group settings
- Support Lifecycle Management of systems and technologies
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Manhattan Active Warehouse Management System experience is preferred
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
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Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Other facts
About Albertsons Companies
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
Our 285,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Learn more about our Social Media Standards and Guidelines: https://www.albertsonscompanies.com/policies-and-disclosures/social-media-standards-and-guidelines/default.aspx
What you'll do
- The Technical Analyst is responsible for providing technical support and maintaining IT systems to ensure reliable operation of business applications. This role involves troubleshooting technical issues, supporting system enhancements, and contributing to the overall stability and performance of the technology environment.
Ready to join Albertsons Companies?
Take the next step in your career journey