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Albertsons Companies
Home Shopping Manager
full-time•Frisco

Summary

Location

Frisco

Type

full-time

Company links

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About this role

Home Shopping Department Manager (HSDM)


 

Position Overview:
The Home Shopping Department Manager leads a fast-paced E-Commerce team responsible for selecting, staging, and delivering online grocery orders. This role manages 15–30 associates while ensuring an exceptional customer experience, high product quality, and strong operational performance. The manager works closely with store leadership, oversees daily operations, and drives E-Commerce sales while maintaining accuracy, efficiency, and customer satisfaction.


 

Key Responsibilities:


 

Daily Operations:
- Lead day-to-day E-Commerce operations and supervise picker performance.
- Ensure produce quality, correct product dating, and accurate order selection.
- Maintain a minimum picking standard of 90 picks per hour.
- Audit order accuracy, staging, and on-time readiness for delivery.


 

Product Availability & Inventory:
- Coordinate with Store Director, department heads, receivers, and vendors to ensure product availability.
- Manage the re-shop process to reduce out-of-stocks and substitutions.
- Maintain 97% in-stock fulfillment, less than 3% out-of-stocks, and zero missing items.
- Participate in weekly meetings with store leadership.
- Observe shoppers and drivers to ensure best practices are followed.


 

People Leadership:
- Partner with store leadership to interview, hire, train, coach, and mentor associates.
- Create effective work schedules to meet performance and efficiency goals.


 

Customer Service:
- Communicate with customers proactively and respond to inquiries or concerns.
- Process refunds promptly.
- Assist drive-up customers and delivery service partners.


 

Asset & System Management:
- Oversee E-Commerce equipment, assets, and undelivered product.
- Use internal systems and applications to manage orders, reporting, communication, and business directives.


 

Required Knowledge & Experience:
- Customer service or retail experience preferred.
- Experience working in team environments.
- Leadership experience required.
- High school diploma, GED, or equivalent.


 

Skills & Qualifications:
- Proficiency with computers and tools such as Microsoft Office (Outlook, Excel, Word), Manhattan, VTIL, Fix Exceptions, and Power BI.
- Strong customer service abilities and relationship-building skills.
- Attention to detail and strong personal integrity.
- Ability to prioritize, multitask, and make effective business decisions.
- Strong written and verbal communication skills.
- Effective training and coaching abilities.
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Pay Transparency:


Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).  Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

 

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually. 

Other facts

Tech stack
Customer Service,Leadership,Teamwork,Attention To Detail,Communication,Training,Coaching,Multitasking,Decision Making,Proficiency With Computers,Microsoft Office,Order Management,Inventory Management,Operational Performance,E-Commerce

About Albertsons Companies

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Our 285,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Learn more about our Social Media Standards and Guidelines: https://www.albertsonscompanies.com/policies-and-disclosures/social-media-standards-and-guidelines/default.aspx

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Retail

What you'll do

  • The Home Shopping Manager oversees daily E-Commerce operations, ensuring high product quality and customer satisfaction. They lead a team of associates, manage inventory, and drive sales performance.

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Frequently Asked Questions

What does a Home Shopping Manager do at Albertsons Companies?

As a Home Shopping Manager at Albertsons Companies, you will: the Home Shopping Manager oversees daily E-Commerce operations, ensuring high product quality and customer satisfaction. They lead a team of associates, manage inventory, and drive sales performance..

Why join Albertsons Companies as a Home Shopping Manager?

Albertsons Companies is a leading Retail company.

Is the Home Shopping Manager position at Albertsons Companies remote?

The Home Shopping Manager position at Albertsons Companies is based in Frisco, Texas, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Home Shopping Manager position at Albertsons Companies?

You can apply for the Home Shopping Manager position at Albertsons Companies directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Albertsons Companies on their website.