About this role
- Maintain an atmosphere of enthusiastic customer awareness with a focus on fast and friendly service.
- Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, intercom, and one‑on‑one interactions).
- Answer and respond to incoming calls; resolve customer complaints and escalate to Store Director as needed.
- Responsible for total store operations in the absence of the Store Director.
- Plan daily GM operations and monitor production processes in alignment with company procedures and profitability goals.
- Build GM/HBC displays, rotate stock, and discard outdated or spoiled products.
- Ensure cleanliness and organization of the work area and department.
- Implement effective promotional and seasonal displays.
- Maintain and follow all department standards and requirements.
- Ensure proper code dating for all products within the department.
- Control inventory to maintain adequate product quantity, quality, and freshness.
- Follow division directives for ordering GM products and maintaining inventory levels.
- Stock and rotate product in accordance with company procedures.
- Supervise reclamation processing and maintain orderly, in‑stock conditions in the back room and Drug Department areas.
- Prepare sales and inventory reports, including physical inventory every six months.
- Monitor shrink and control costs.
- Monitor employee productivity and evaluate performance.
- Schedule employees to ensure adequate coverage and service levels.
- Maintain knowledge of duties performed by all department employees, including opening and closing tasks.
- Supervise, train, and assign duties to department employees.
- Train employees in store policies, sales techniques, and record‑keeping procedures.
- Identify and develop employees with potential for advancement.
- Initiate personnel actions such as pre‑employment interviews, transfers, promotions, and disciplinary measures.
- Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
- Safely use and operate equipment including pallet jacks, hand trucks, scissors, knives, and safety cutters.
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.
Other facts
About Albertsons Companies
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
Our 285,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Learn more about our Social Media Standards and Guidelines: https://www.albertsonscompanies.com/policies-and-disclosures/social-media-standards-and-guidelines/default.aspx
What you'll do
- The GM/HBC Manager is responsible for maintaining customer service and store leadership, ensuring a friendly shopping atmosphere, and overseeing total store operations in the absence of the Store Director. Additionally, they manage merchandising, inventory control, and team leadership to meet company standards and profitability goals.
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