Department/Unit:

Admitting Operations

Work Shift:

Day (United States of America)

Salary Range:

$40,495.10 - $52,643.64

The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.

• HS Diploma, Associates Preferred
• CHAA (or acquired within 2 years of hire)
• Strong computer skills
• 3 – 5 years experience
• Hospital or Physician office experience preferred
• Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care
• Proven customer service skill with ability to exceed expectations
• Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task
• Ability to learn in classroom setting; utilizing resources
• Ability to remain composed under pressure
• Ability to review information and draw appropriate conclusion
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded worth ethic
• Demonstrated ability interpret patient’s insurance benefits and apply the applicable contractual obligations
• Critical thinking ability regarding issues with financially securing payment
• Ability to discuss sensitive concepts with patients regarding financial obligations

Essential Duties & Responsibilities, including but not limited to:
A. Mission, Core Values and Service Excellence:
1. Contributes to the creation of a compassionate and caring environment for patients, families and
colleagues through displays of kindness and active listening. Recognizes and appreciates that each
employee’s work is valuable and contributes to the success of the Mission.
2. Demonstrates excellence in daily work. Actively participates in performance and quality
improvement activities and works toward enhancing customer/patient satisfaction.
3. Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a
friendly manner, keeping customers/patients/colleagues informed about progress, delays and
changes.
4. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a
collaborative work environment. Initiates open communication, conveys positive intent, offers to
assist.

5. Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.
6. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.
7. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.