About this role
Job Requisition ID: 171434
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
Are you ready to be the face of Lexus in Dubai? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.
What You Will Do
- Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
- Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
- Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
- Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
- Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
- Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.
Required Skills to Be Successful
- Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
- Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
- Customer Service: A passion for going the extra mile to delight customers.
- Language Skills: Strong English communication skills; Arabic is a plus!
About the Team
You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.
What Equips You for the Role
- Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
- Proficiency in MS Office (SAP knowledge preferred).
- Excellent communication and customer-handling skills.
- A strong team player with the flexibility to work extended hours to meet targets and customer commitments.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Other facts
About Al Futtaim Private Company LLC
Al-Futtaim Real Estate is the region’s only private master developer with over 60 years of real estate experience, with a diversified portfolio across the value chain.
The Real Estate Development & Asset Management arm of the Al-Futtaim group, Al-Futtaim Real Estate is responsible for a multi-billion-dollar portfolio comprising of individual, corporate real estate and investment assets and master-planned destinations across the Middle East and North Africa region.
The current flagship mixed-use urban communities under the Festival City brand are Dubai Festival City, Cairo Festival City and Doha Festival City.
Dubai Festival City and Cairo Festival City are fully integrated communities which have been carefully master-planned to offer a superior lifestyle destination with outstanding facilities, comprising residential and commercial accommodation, educational institutions and five-star hotels to fully complement the signature retail, leisure, and entertainment proposition.
Part of the real estate group, Al-Futtaim Malls have a directly managed portfolio including over 9 million sqft of retail space across five malls in the MENA region. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall in Casablanca, Morocco.
Leveraging on the expertise of its parent company, PLEX Management Services is the third-party management division of Al-Futtaim Real Estate that offers a full array of services including asset management and development, leasing, and brand experience expertise to shopping malls and retail organizations in the MENA region and beyond.
For a career with the Al-Futtaim Real Estate please go to our careers site at www.afuturewithus.com
What you'll do
- The Service Advisor will build strong relationships with customers, drive revenue through upselling, and ensure timely updates on vehicle progress. They will also resolve customer concerns and adhere to company standards for a premium experience.
Ready to join Al Futtaim Private Company LLC?
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