Job Requisition ID: 175463 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
We are looking for a customer focused Service Advisor to join our Aftersales team and play a key role in delivering exceptional service experience. You will manage the complete customer journey—from appointment booking to vehicle delivery, ensuring high levels of satisfaction, accurate repair order preparation, and seamless communication. This role directly supports the Section Head in achieving customer satisfaction, revenue, and operational efficiency targets.

What You Will Do
•    Welcome customers professionally and manage smooth checking and check out processes.
•    Prepare accurate Repair Orders (ROs), capturing customer concerns, required labour and parts.
•    Explain repair scope, estimated costs, and delivery timelines clearly and transparently.
•    Actively upsell labour, parts, and valued services to meet revenue targets.
•    Follow up on vehicle progress and keep customers updated throughout the repair cycle.
•    Handle customer complaints effectively, escalating when necessary.
•    Ensure full compliance with SOPs, quality, and safety standards.
•    Support customer retention by delivering a consistently high quality service experience.

Required Skills to Be Successful
•    2–5 years of experience as a Service Advisor or within automotive aftersales reception.
•    Bachelor’s Degree (Mechanical Engineering preferred).
•    Good knowledge of automotive service operations, labour, and spare parts processes.
•    Strong customer service orientation with excellent communication skills in Arabic & English.

About the Team
You will be part of the Aftersales – Tier 2 team, working closely with the Aftersales Supervisor, technicians, workshop controller, and parts advisors. The team is collaborative, process driven, and committed to delivering a smooth and professional service experience for every customer. You will work in a high energy automotive environment where customer satisfaction and repair quality are key priorities.

What Equips You for the Role
•    Prior experience in an automotive dealership is an advantage.
•    Strong understanding of SOPs, service processes, and workshop coordination.
•    Ability to identify challenges, apply established procedures, and collaborate effectively with internal teams.
•    Ability to manage multiple customers and work effectively under pressure.
•    Solid computer literacy (DMS, MS Word, MS Excel).
•    Sales mindset with strong negotiation skills.
•    Detail oriented with a focus on accuracy in repair order preparation.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Aftersales Supervisor
• Band: D

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.