Job Requisition ID: 175567 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
As a Sales Manager, you will lead the sales operations for your assigned showroom portfolio, driving strategic execution to achieve ambitious business targets. You will play a critical role in ensuring operational excellence, strengthening customer experience, and nurturing high performing sales teams. This role is central to delivering the organization’s mission, vision, and values by maintaining high service standards and consistent process adherence.

What You Will Do
•    Oversee daily sales performance, ensuring teams meet monthly and annual sales targets.
•    Analyze and execute business plans to achieve operational goals as set by center management.
•    Monitor, evaluate, and improve sales team performance through regular reviews and corrective actions.
•    Ensure customer complaints are handled effectively, and customer service standards are upheld.
•    Maintain and enforce standard sales procedures, ensuring accuracy of customer data and compliance across all touchpoints.
•    Coach and develop sales team members to enhance product knowledge, skills, and career growth.
•    Oversee documentation, legal compliance, and adherence to government procedures to minimize operational risks.
•    Conduct regular team meetings, training sessions, and product updates to support continuous improvement.

Required Skills to Be Successful
•    At least 8 years in Sales, including 1–2 years in a supervisory capacity.
•    Bachelor’s Degree or equivalent.
•    Strong leadership abilities: team motivation, development, and performance assessment.
•    Proven knowledge of customer service principles and customer satisfaction standards.

About the Team
You will lead a diverse team comprising Sales Executives, Sales Administrators, and Guest Relations Officers. Team size varies depending on the branch. You will collaborate closely with center management to drive operational excellence, customer satisfaction, and commercial success across the showroom.

What Equips You for the Role
•    Basic proficiency in English; limited knowledge of Arabic is an advantage.
•    Deductive and inductive reasoning capabilities to solve complex business challenges.
•    Ability to guide, coach, and inspire teams.
•    Strong understanding of sales, marketing, and basic financial/accounting principles.
•    Knowledge of resource allocation, people coordination, and business administration.
•    Computer proficiency in spreadsheets, presentation tools, and database management.
•    Excellent time management and organizational skills.
•    Strong problem sensitivity, judgement, decision making, and analytical thinking.
•    Persistence, patience, and an assertive, persuasive sales approach.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Head of Sales
• Band: G

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.