Job Requisition ID: 175343 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
We are looking for a highly skilled Personal Service Technician (PST) to join our Volvo Service Centre team across UAE locations. In this pivotal role, you will ensure the highest standards of product and process quality within the workshop by performing diagnostics, repairs, customer interaction, and work order administration. You will play a key role in delivering exceptional customer service, maintaining compliance with Volvo standards, and supporting continuous improvement in workshop operations.

What You Will Do
•    Manage customer booking and dialogue, retrieving complete work order information at first contact and performing post-visit follow ups to support customer satisfaction.
•    Complete full work order administration, including invoicing warranty, goodwill, insurance, and leasing cases.
•    Coordinate car rental bookings and manage key handovers for workshop customers.
•    Perform diagnosis, general repairs, AGR cases, and periodic maintenance following Volvo repair manuals to achieve productivity and sold hours targets.
•    Identify and understand complex customer concerns, ensuring first time right repairs.
•    Ensure full compliance with Fix It Right (FIR) processes, warranty rules, and BSA/ EWARF requirements.
•    Maintain, audit, and update diagnostic tools and workshop equipment as per distributor guidelines.
•    Ensure adherence to HSSE and 5S standards and deliver 100% quality in Electronic Vehicle Check reporting.
•    Report deviations and faults in Volvo systems for corrective actions.
•    Support AATC initiatives by training and upskilling junior technicians and fostering internal mobility.

Required Skills to Be Successful
•    6–7 years of experience as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician and some exposure as a Service Advisor within an automotive dealership.
•    Strong technical expertise in diagnostics, repairs, wiring diagrams, and fault interpretation.
•    IMI LV Master Technician (L3–4) or equivalent certification.
•    interpret repair manuals, OEM guidelines, and complex technical documentation.

About the Team
You will be part of the Volvo Service Centre Aftersales team, collaborating closely with Aftersales Managers, senior technicians, Workshop Support functions, and the Al Futtaim Automotive Talent Centre (AATC). The team promotes technical excellence, continuous learning, adherence to Volvo standards, and a strong customer first approach. You will also support and guide junior technicians to elevate workshop capability.

What Equips You for the Role
•    High level brand accreditation such as Diagnostic Master, Gold, L3, or similar.
•    Proven experience in technical reporting, diagnosing AGR cases, and delivering high quality workmanship.
•    A commitment to delivering exceptional customer service, improving workshop quality, and achieving key performance targets such as productivity, Fix It Right, and NPS.
•    Highly organized, quality focused, and able to work within structured quality control processes.
•    Strong understanding of OEM and distributor standards, warranty processes, and SAP-based workflows.
•    Excellent customer relationship management and communication skills to explain complex concerns clearly.
•    Skilled in the use of diagnostic tools, online systems, and equipment.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Aftersales Manager
• Band: E

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.