Job Requisition ID: 174394 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Role Purpose

The Patient Relations Executive will act as the primary point of contact for patients, ensuring a seamless and positive experience throughout their healthcare journey. This role involves managing patient inquiries, resolving concerns, and coordinating with clinical and administrative teams to deliver exceptional service.

Key Responsibilities

• Serve as the first point of contact for patients, addressing inquiries and providing accurate information.
• Manage patient appointments, follow-ups, and ensure timely communication.
• Handle patient feedback and complaints professionally, escalating issues when necessary.
• Coordinate with clinical and support teams to ensure smooth patient flow and service delivery.
• Maintain patient records and ensure compliance with data protection and confidentiality standards.
• Promote HealthHub services and assist patients with insurance and billing queries.
• Support initiatives to enhance patient satisfaction and loyalty.

Qualifications, Experience & Skills

• Bachelor’s degree in Healthcare Administration, Business, or related field.
• Minimum 2 years’ experience in a patient-facing role within healthcare.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in MS Office and healthcare management systems.
• Knowledge of UAE healthcare regulations and insurance processes is an advantage.

Life at Al-Futtaim: Culture & Career Growth

• Values-driven, people-first culture: Our core values—Respect, Integrity, Excellence, Collaboration—guide decisions and behaviors.
• Wellbeing that’s active and accessible: Group wellness days, fitness activations, and preventive screenings are embedded in our employee experience.
• Learning you can personalize—and scale: Access monthly learning calendars, LinkedIn Learning, and an evolving AI Skills Toolkit to reskill and upskill.
• Career growth beyond a ladder: Our Career Growth Model supports lateral, diagonal, and vertical progression, enabling movement across functions and divisions.
• Global exposure & mobility: Unique opportunities for cross-business collaboration and international assignments.

Compensation & Benefits

• Competitive salary and benefits package aligned with Al-Futtaim Group standards.
• Comprehensive health insurance, annual leave, performance bonus programs, and long-service recognition.
• Employee discounts across Al-Futtaim brands and access to staff offers via BlueRewards.
• Wellbeing initiatives and preventive care in partnership with HealthHub.

About Al-Futtaim Healthcare

We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services. 
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.   
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”