About this role
Job Requisition ID: 175328
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
The Ecommerce Manager is responsible for leading and scaling ecommerce business across different markets, owning performance across web and app channels. Working with a lean team and cross functional stakeholders, the role focuses on trading excellence, customer experience, and digital innovation to grow ecommerce.
What you will do
- Own and deliver the MENA ecommerce strategy
- Achieve ecommerce share of total business
- Drive topline growth while protecting margin, ATV, and customer profitability
- Lead ecommerce readiness and execution for different markets
- Scale best practices from UAE & KSA
- Ensure consistency across markets while allowing for local optimization
- Lead commercial and customer requirements for the app launch
- Drive app adoption, frequency, loyalty integration, and conversion
- Partner with global tech teams on roadmap, releases, and optimization
- Own online trading calendar, promotions, and mega events
- Lead performance marketing, SEO, CRM, and retention programs
- Work closely with Buying and Marketing to deliver integrated campaigns
- Own the end to end customer journey across web and app
- Improve UX, checkout, delivery, and post purchase experience
- Partner with Operations and Customer Care to ensure service excellence
- Lead and develop a high impact team
- Set clear priorities, KPIs, and development plans
- Drive a test and learn, data led ecommerce culture
- Ownership of ecommerce sales, margin, and marketing spend
- Forecasting demand, stock requirements, and campaign performance
- Full budget management with strong ROI discipline
Required skills to be successful
- Strong commercial and trading mindset
- Deep understanding of ecommerce platforms, marketplaces, and CX
- Data driven decision maker with strong analytics capability
- Proven people leader in lean, fast growing teams
- Comfortable working with global and regional stakeholders
Qualifications
- Bachelor’s degree (Business, Marketing, Digital or similar)
- 5–8+ years ecommerce experience, ideally in retail
- Multi market ecommerce exposure preferred
- Experience launching new markets and mobile apps highly desirable
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
Other facts
About Al Futtaim Private Company LLC
Al-Futtaim Real Estate is the region’s only private master developer with over 60 years of real estate experience, with a diversified portfolio across the value chain.
The Real Estate Development & Asset Management arm of the Al-Futtaim group, Al-Futtaim Real Estate is responsible for a multi-billion-dollar portfolio comprising of individual, corporate real estate and investment assets and master-planned destinations across the Middle East and North Africa region.
The current flagship mixed-use urban communities under the Festival City brand are Dubai Festival City, Cairo Festival City and Doha Festival City.
Dubai Festival City and Cairo Festival City are fully integrated communities which have been carefully master-planned to offer a superior lifestyle destination with outstanding facilities, comprising residential and commercial accommodation, educational institutions and five-star hotels to fully complement the signature retail, leisure, and entertainment proposition.
Part of the real estate group, Al-Futtaim Malls have a directly managed portfolio including over 9 million sqft of retail space across five malls in the MENA region. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall in Casablanca, Morocco.
Leveraging on the expertise of its parent company, PLEX Management Services is the third-party management division of Al-Futtaim Real Estate that offers a full array of services including asset management and development, leasing, and brand experience expertise to shopping malls and retail organizations in the MENA region and beyond.
For a career with the Al-Futtaim Real Estate please go to our careers site at www.afuturewithus.com
What you'll do
- The Ecommerce Manager is responsible for leading and scaling the ecommerce business across different markets, focusing on trading excellence and customer experience. This role involves driving topline growth, managing online trading calendars, and improving the end-to-end customer journey.
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