About this role
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
© 2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
- Responsible for achieving annual targets for RV, NSV, CM, OD%, and new customer acquisition as agreed with the SMPS for the assigned territory.
- Manages all key sales management activities within the territory.
- Ensures effective discount management in line with company policies.
- Oversees debtor control to maintain healthy receivables and credit discipline.
- Handles project customer account reconciliation and resolves related discrepancies.
- Drives business conversion from competitors to increase market share.
- Identifies and adds new projects within the assigned territory.
- Addresses and resolves overall market and territory-level issues under the guidance of the SMPS.
- Collaborates closely with the SMPS to align territory execution with business objectives.
- Depending on business requirements, manages and guides support staff such as:
Sales Promoters
Project Sales Executives (CWF)
Key Accountabilities
- Manage and grow relationships with key B2B customers including architects, builders, contractors, consultants, and project management firms.
- Conduct regular follow-ups and client visits to ensure continuous engagement and business development.
- Ensure timely sales and on-time collections, maintaining zero overdue payments beyond the approved credit days.
- Identify, track, and convert project opportunities in government, private, residential, and commercial segments.
- Work closely with the Specifications/Projects team to support all ongoing and targeted projects.
- Provide accurate product recommendations, paint estimations, costings, discount structures, and quotations based on project requirements and competitive market conditions.
- Deliver exceptional customer service by ensuring error-free order processing, timely delivery, and quick resolution of issues related to orders, payments, or discounts.
- Maintain strong rapport with all stakeholders to ensure repeat business and customer satisfaction.
- Develop technical expertise in paint products, application procedures, and surface preparation.
- Take complete ownership of customer complaints within the assigned area and coordinate with R&D, Technical Services, and Customer Contact Center to ensure closure within the agreed Turnaround Time (TAT).
- Actively gather insights on competitor activities including pricing, discounts, product launches, schemes, and promotional campaigns.
- Share timely reports and recommendations with the manager to help develop competitive strategies and improve market share.
- Build strong relationships with builder associations, architect bodies, contractor networks, and interior designer groups to ensure a continuous pipeline of project leads.
- Participate in industry events, product demos, and contractor meets to enhance brand presence.
- Ensure adherence to company policies, corporate governance, and Health, Safety & Environment (HSE) standards.
- Uphold company values and maintain ethical conduct in all customer interactions.
Experience
- 2-3 years of sales experience preferably in Project Sales Executives/SPs .
Education
- Bachelors degree from reputable institute
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 51160
Other facts
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
What you'll do
- The Territory Manager is responsible for achieving sales targets and managing key sales activities within the assigned territory. This includes maintaining customer relationships, overseeing project opportunities, and ensuring effective discount and debtor management.
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