About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Customer Service Representative 

AkzoNobel – Felling, Gateshead  

UK (Hybrid/Office-based)

We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world-class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Join our Customer Service Team and play a vital role in ensuring highly professional interactions with our customers. You’ll support order processing, complaint registration, and provide the information and solutions our customers need, helping us deliver outstanding service every day.

Key Responsibilities

Support the sales team with customer service-related tasks.
Register and process orders in SAP received via email, phone, or other channels.
Act as the first point of contact for customers regarding orders, quotations, general enquiries, and initial complaint resolution.
Arrange deliveries to agents, vessels, or direct to customers as required.
Ensure timely and complete order processing, coordinating with warehouse, logistics, and transport teams.
Foster strong relationships between customer service and the field sales force.
Build product and customer knowledge to offer solutions and alternatives.
Escalate delivery or invoice issues and higher-level complaints to the Customer Service Manager.
Suggest improvements to work processes.
Complete all customer service-related documentation and archiving.
Adhere to all corporate and site policies, with a focus on personal conduct, health & safety, and compliance.
Complete all mandatory internal training modules.
 

What We’re Looking For

Essential:

5 GCSEs (Grade A–C) or equivalent.
Experience in a customer service department, customer-facing, or sales support role.
Good English skills, both verbal and written.
Strong IT literacy, especially in Microsoft Office (Excel and Outlook).
Good networking skills with internal and external stakeholders.
Ability to work under pressure, with attention to detail and accuracy.
Strong client-facing and communication skills.
Problem-solving and proactive approach.

Desirable:

SAP knowledge (not essential).
 

What Makes You Stand Out

A passion for delivering excellent customer service.
Ability to build relationships and collaborate across teams.
Proactive mindset and willingness to suggest improvements.
Commitment to quality, compliance, and continuous learning.
 

What We Offer at AkzoNobel

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

Competitive salary (depending on experience)
25 days holiday excluding bank holidays
Income protection
Staff discount at Dulux Decorator Centre stores
Employee Assistance Programme
Employee Life Assurance
Company pension
Product discounts
Flexible benefits scheme offering Gymflex, retail card, dental cover and more

For more information please visit www.akzonobel.com 

© 2024 Akzo Nobel N.V. All rights reserved.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 49165