Summary
Location
Bangkok
Type
full-time
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About this role
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
BangkokJob Summary
The System Support Specialist is responsible for managing, analyzing, and enhancing the YP+ system across buyer, seller, and admin functions. This role requires strong technical expertise, effective communication, and a high sense of responsibility to support organizational growth.Job Description
- Provide end-to-end support for YP+ buyer, seller, and admin functionalities.
- Serve as the primary contact (“No.1 go-to person”) for all YP+ system-related inquiries.
- Analyze business requirements and design system workflows aligned with operational needs.
- Conduct system testing, including functional testing, UAT, and regression testing.
- Manage and import large datasets, including over 2,000 merchant records using SQL.
- Prepare Use Case Diagrams, UAT Checklists, and technical specifications with traceability.
- Perform impact analysis to assess the effects of system changes or new features.
- Collaborate closely with cross-functional teams and communicate effectively with stakeholders.
- Deliver tasks within required timelines while maintaining high accuracy.
- Support additional assignments and assist teammates beyond core responsibilities.
- Identify opportunities to optimize existing workflows and enhance system efficiency.
- Maintain proper documentation for system processes and enhancements.
🔹 Qualifications
- Age 25–30 years or above
- Bachelor’s degree in computer science, Information Technology, or related field (highly preferred)
- Strong ability to design Use Case Diagrams, UAT Checklists, and technical documentation
- Proficient analytical and problem‑solving skills for system testing and impact assessment
- Experience in improving and optimizing operational workflows
- Excellent communication and coordination skills with cross‑functional teams
- High responsibility, attention to detail, and commitment to delivering accurate work
- Minimum 3 years of experience in system support, online operations, or related fields (highly preferred)
Recruiter
Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)Other facts
About AIS
Depuis 1985, AIS est le partenaire informatique de proximité de ses clients et place l’Homme au cœur de son développement. Nous capitalisons sur les compétences de chacun(e) pour accompagner nos clients tout au long de leurs projets.
Proximité géographique ou proximité relationnelle, nous n’avons pu nous résoudre à choisir alors nous avons opté pour les deux ! Nantais depuis notre création, nous avons aussi posé nos valises à Rennes, Angers, Niort & Toulouse.
Depuis 2019, nous sommes certifiés du label Happy At Work. En 2025, nous avons obtenu la note de 4,03/5.
Chez AIS, ce sont 90% des collaborateurs(trices) qui sont satisfaits de leur équilibre vie pro/perso et 83,6% qi sont satisfaits de la qualité des relations humaines au sein de l'entreprise.
En 2025, nous avons renouvelé notre certification AFNOR ISO 27001 (version 2022) sur nos activités :
🟪 D'assistance technique
🟪 De centre de services
🟪 De projets au forfait et de maintien en condition opérationnelle
What you'll do
- The Digital Media Operation Officer is responsible for managing, analyzing, and enhancing the YP+ system across buyer, seller, and admin functions. This includes providing end-to-end support, conducting system testing, and collaborating with cross-functional teams.
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