Summary
Location
Chiang Mai City Municipality
Type
full-time
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About this role
Job Description
OVERVIEW:
Location: CNX - Chiang Mai International Airport
Department: Guest Services Department
Entity: TAA Thai AirAsia
Status: Full-time
JOB DESCRIPTION:
YOUR ROLE AS A: Guest Services Assistant
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
WHAT YOU’LL CHAMPION:
Perform documentation checks, including passport verification (international), ID matching (domestic), reservation verification in the system, issuance of boarding passes, and handling required documents such as General Declarations (GD), crew sign-in sheets, and departure/arrival immigration cards.
Conduct passenger and baggage processing, including luggage tagging, carry-on inspection in accordance with Terms & Conditions, and asking the seven mandatory security questions to passengers checking in luggage.
Assist passengers throughout the journey, including boarding and deplaning, and provide support for passengers with special needs such as wheelchair assistance, NTL, etc.
Ensure full compliance with airline standards, safety performance requirements, and all applicable laws, regulations, and procedures at all operational locations.
WHO YOU ARE:
Minimum Bachelor’s degree. Fresh graduates welcome with full transcript and certificate of course completion.
Previous experience in ground handling or related work is preferable.
Careful and organized in handling documents and tasks and able to follow procedures accurately.
Able to work independently and stay calm under pressure in a busy environment.
Proficient in spoken and written English and Thai or the local language.
Good communication and interpersonal skills and able to work well in a team.
Willing to work shifts including night shifts, weekends, and public holidays.
WHERE YOU’LL GO:
Begin your career with us as a Guest Services Assistant and develop the skills and experience to progress into higher responsibilities, including roles such as Guest Services Officer or team leadership within ground operations.
WHAT YOU’LL ENJOY:
Wellbeing: Health benefits, time off, and wellness programs to keep you at your best.
Financial: Resources for financial planning and career growth to support your future.
Allstars Specials: Free flights, discounts, and exclusive partner deals.
Unique Culture: Be part of a fun, dynamic, supportive team.
OUR HIRING PROCESS:
Application Review
Application Review and Skills Match
Interview & Assessment
Background Verification
Offer Process
GET TO KNOW AIRASIA:
AirAsia has been the World's Best Low-Cost Airline for 16 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and ASEAN like no other so Now Everyone Can Fly
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes, and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in ASEAN.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking “Apply Now” you agree to our Privacy Notice for Candidates.
Other facts
About AirAsia
It all starts here. 23 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone.
We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping.
If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us.
What you'll do
- The Guest Services Assistant is responsible for maintaining safety, security, and service standards for ground operations. This includes performing documentation checks, assisting passengers, and ensuring compliance with airline standards.
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