About this role
How will you CONTRIBUTE and GROW?
Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).EXCLUDE : jobs whose main mission is invoicing & cashing management (should be coded in the Job Family Finance & Controlling, in the Group Job Cash Management)
Main Accountabilities
1. Monitor quotations, tender and order processing to support the Sales team.
2. Assist the Sales team in the management of pricing and product code matters.
3. Create and maintain regular sales analysis and reporting, including PowerBI dashboards, as defined by the Head of IM Commercial. Assist sales team with formulation and implementation of sales strategies.
4. Handles customer enquiries in a timely and proper manner.
5. Calls existing and potential customers for sales opportunities.
Differentiating Criteria
Decision Making / Activity:
- Responsible for handling customer inquiries, complaints, and providing good support
- May assist with order processing, product troubleshooting, and general customer assistance
- Focus on maintaining customer satisfaction and resolving issues in a timely manner
- Resolve complex or unresolved cases whenever possible.
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Are you a MATCH?
1. College diploma in Business, Office administration or medical background preferred.
2. 5-7 years experience
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Other facts
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.
What you'll do
- The Sales Officer will provide administrative support to the sales team, including monitoring quotations and assisting with pricing and product code matters. They will also handle customer inquiries and assist in formulating sales strategies.
Ready to join Air Liquide?
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