Customer Program Manager

<div><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><strong>Job Title:</strong>  Customer Program Manager<br><strong>Job Location: </strong>Chicago, IL</p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><br data-mce-bogus="1"></p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><strong>DHL Global Forwarding (DGF)</strong> manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.</p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"> </p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;">We have an exciting opportunity for a <strong><em>CUSTOMER PROGRAM MANAGER</em></strong> to manage multiple levels of customer interaction and serve as a single point of contact to one of our strategic DGF customers with a complex supply chain. </p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><strong><u><br data-mce-bogus="1"></u></strong></p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><strong><u>Key Responsibilities</u></strong><strong>:</strong> (enter 5-10 bullets regarding the position responsibilities – keep it short/concise)</p><ul style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><li>Review and ensure achievement of customer specific KPIs and service agreements</li><li>Provide performance reporting</li><li>Maintain communication with internal/external/third parties to meet customer expectations</li><li>Provide proactive problem resolution and corrective actions to ensure excellence in service</li><li>Key contact for escalations</li><li>Develop sustainable relationship with internal and external stakeholders</li><li>Coordinate implementation of business</li><li>Participate/lead in customer reviews (QBR and/or MBRs)</li></ul><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"> </p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><strong><u>Skills / Requirements</u></strong><strong>:</strong> (Enter 5-7 bullets of your MUST HAVE and PREFERRED skill requirements)</p><ul style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><li>Strong interpersonal and communication skills and an ability to manage multiple priorities</li><li>Strong commitment to customer service and satisfaction</li><li>Proficient with email, Excel, Word and PowerPoint</li><li>Strong understanding of freight forwarding and the logistics Industry</li><li>Analytical and problem solving capabilities</li><li>Fluent in English communication (verbal & written)</li></ul><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"> </p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><strong>Pay Range</strong>: $79,777.50 - $106,370.00+ (Based on Experience)</p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"> </p><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><strong>Benefits (All Non-Union Employees)</strong></p><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><ul><li><strong>Compensation:</strong> Competitive base salary plus role dependent performance-based incentives.</li><li><strong>401(k) Match:</strong> $1-for-$1 match up to 4% quarterly + 2% annual base contribution.</li><li><strong>Stock Purchase Plan:</strong> Ability to purchase Deutsche Post AG shares at a discounted rate.</li><li><strong>Medical:</strong> Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.</li><li><strong>Vision:</strong> Optional coverage for exams, frames, and contacts.</li><li><strong>Dental:</strong> Optional coverage for preventive, basic, and major services.</li><li><strong>Paid Time Off:</strong> 7 major holidays, 8 floating holidays, and accrued vacation/sick days.</li></ul> <p><strong>Why Join DHL Global Forwarding?</strong></p><p>At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building <strong>careers, not just jobs</strong>, and empowering our team to develop skills and achieve long-term success.</p><p>Be part of DHL Group, the world’s leading logistics provider, operating in <strong>220+ countries</strong>. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with <strong>30,000+ employees</strong> ensuring seamless transport and supply chain solutions. Explore careers with us: <a href="https://www.logistics.dhl/us-en/home/careers.html" target="_new" data-mce-href="https://www.logistics.dhl/us-en/home/careers.html">DHL Careers</a>.</p> <p><strong><u>Equal Opportunity Employer</u></strong></p><p>DHL Global Forwarding is committed to <strong>equal employment opportunities</strong>, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.</p><p><strong><u>Work Authorization</u></strong></p><p>Applicants must be <strong>legally authorized to work in the United States.</strong> <strong>Visa sponsorship is not available</strong> for this role.</p></div><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><p>#LI-RL2</p></div></div>