We are looking for a highly organized, technically minded individual to become the backbone of our service repair process.

As our Service Estimating & Materials Coordinator, you will be responsible for building accurate repair estimates from technician findings and ensuring every job has the correct parts, materials, and coordination in place so our technicians can complete repairs efficiently and without delays.

This is a critical operations role that directly supports our technicians in the field and plays a major part in improving customer experience, technician productivity, and first-trip completion rates.

If you understand how service repairs actually happen in HVAC, plumbing, or electrical—and enjoy solving logistical puzzles—this role is for you.

What You’ll Do

Service Repair Estimating (Primary Focus)

• Review technician notes, photos, and equipment information from service calls
• Build accurate repair estimates using flat-rate/task pricing
• Determine all parts and materials required to complete repairs correctly the first time
• Document and update estimates in our ServiceTitan system
• Work with service managers when clarification is needed on complex repairs

Materials Ordering & Tracking

• Source, verify, and order required parts from approved vendors and supply houses
• Track material ETAs and proactively communicate any delays
• Coordinate with our warehouse team to ensure materials are received and staged for technicians

Coordination & Communication

• Keep dispatch and service managers informed on job readiness
• Maintain clean, accurate work order documentation
• Help eliminate unnecessary technician trips to supply houses or return visits due to missing parts

A Typical Day Might Include

• Reviewing service calls that need estimates built
• Communicating with vendors to confirm pricing and availability
• Ordering parts for approved repairs
• Tracking shipments and updating job statuses
• Coordinating with dispatch and warehouse throughout the day
• Ensuring upcoming jobs are fully prepared for technicians

What We’re Looking For

• Strong understanding of service repairs and common materials used in the trades
• Ability to read technician notes and understand repair needs without hand-holding
• Strong organizational skills and attention to detail
• Comfortable using software systems (ServiceTitan experience is a plus)
• Excellent communication and follow-through

What Success Looks Like

• Technicians have everything they need to complete repairs without delays
• Fewer return trips due to missing materials
• Faster turnaround from estimate to completed job
• Smoother communication between field and office
• A better experience for both technicians and customers

Why This Role Matters

This position removes friction from our service department and allows our technicians to focus on what they do best—serving customers and completing repairs. Your work will be felt across the entire team every single day.

If you enjoy problem-solving, working behind the scenes, and being a key part of a high-performing service team, we’d love to talk with you.

What We Offer:

• Company Paid Health Insurance
• Company Paid Short Term Disability
• Voluntary Dental/Vision
• Voluntary Life Insurance 
• Supplemental life insurance, and long-term disability available
  
• 401k Plan with a company match
• Paid Time Off
• Company Paid Holidays
• Ongoing Training
  
• A family-oriented culture—where we support one another, celebrate wins, and have fun along the way.
  

Equal Opportunity Employer/E-Verify Employer