Service Account Manager
full-time•Nashville
About this role
Job Title: Service Account Manager
Job Location: Nashville, TN
Operating Company: Hobbs & Associates
FLSA Status: Exempt
About:
The HVAC Service Account Manager is responsible for managing and growing assigned service accounts by building strong customer relationships, coordinating service delivery, and identifying opportunities for additional services. This role acts as the primary point of contact between customers, technicians, and internal teams to ensure high-quality service, contract retention, and profitable growth.
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website: Hobbs & Associates
Essential Duties and Responsibilities:
- Serve as the primary contact for assigned commercial and/or industrial HVAC service accounts
- Develop and maintain strong, long-term customer relationships
- Manage service agreements, renewals, and contract negotiations
- Coordinate with service dispatch, technicians, and operations to ensure timely and effective service delivery
- Conduct regular account reviews and site visits to assess system performance and customer satisfaction
- Identify selling opportunities (repairs, replacements, upgrades, Turnkey Projects, IAQ, etc.)
- Prepare and present proposals, estimates, and service solutions
- Track and follow up on open work orders, quotes, and customer concerns
- Ensure accurate documentation of accounts, contracts, and communications in CRM systems
- Resolve customer issues and escalate as needed to ensure satisfaction
- Collaborate with sales, project management, and leadership teams to support company goals
- Monitor account profitability and recommend improvements
Experience and Requirements:
- 5+ years of experience in HVAC service, account management, or related field
- Strong understanding of commercial HVAC systems and service operations
- Excellent communication, negotiation, and relationship-building skills
- Ability to manage multiple accounts and priorities effectively
- Proficient with CRM, service management, and Microsoft Office software
- Valid driver’s license and ability to travel to customer sites
Benefits:
We offer a competitive and comprehensive benefits package, including:
- Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
- Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
- Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
- Professional Development – Ongoing training opportunities and support for continuing education
Air Control Concepts & Hobbs & Associates are Equal Opportunity Employers.
What you'll do
- The HVAC Service Account Manager is responsible for managing and growing assigned service accounts by building strong customer relationships and coordinating service delivery. This role acts as the primary point of contact between customers, technicians, and internal teams to ensure high-quality service and contract retention.
About AIR Control Concepts
AIR Control Concepts (“AIR”) is a company that partners with and supports leading commercial HVAC solutions providers. Headquartered in Norfolk, Virginia, AIR maintains high innovation and service standards across its operating companies.
AIR Control Concepts (“AIR”), formerly known as Hobbs & Associates, today announced the public launch of its corporate brand. Headquartered in Norfolk, Virginia, AIR is a company that works closely with and fosters best practices across leading commercial HVAC solutions providers. AIR is committed to collaborating with its operating companies and helping them deliver the very best HVAC products and services to their customers while also shaping a sustainable future for the HVAC industry.
"Our mission – partnering with HVAC solutions providers focused on excellence, innovation and collaboration – in tandem with our commitment to preserving the cultures and values of each of our operating companies has been fundamental to the growth and success of the providers we support," stated Brad Hobbs, Founder and CEO of AIR. "Through collaboration, cultural preservation, and brand enhancement, we are focused on ensuring that each of our operating companies flourish under our collective partnership network and best meet their customers’ needs."
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Frequently Asked Questions
What does a Service Account Manager do at AIR Control Concepts?
As a Service Account Manager at AIR Control Concepts, you will: the HVAC Service Account Manager is responsible for managing and growing assigned service accounts by building strong customer relationships and coordinating service delivery. This role acts as the primary point of contact between customers, technicians, and internal teams to ensure high-quality service and contract retention..
Is the Service Account Manager position at AIR Control Concepts remote?
The Service Account Manager position at AIR Control Concepts is based in Nashville, Tennessee, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Account Manager position at AIR Control Concepts?
You can apply for the Service Account Manager position at AIR Control Conceptsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.