About this role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This role is suitable for a highly dynamic, results driven and creative individual, who will handle all our Sales Support activities in Italy, including the Italian Travel Agencies & their Group Sales. The Sales Support Agent provides support to the General Manager, Sales Italy & Greece and Commercial Managers in all other Sales and Commercial activities.
Responsibilities:
- Support to our Key Account Agents (help desk)
- Responsible for our Groups Reservations & all Ticketing activities
- Responsible for our direct Customers Reservations and enquiries
- Support Check-in and Airport ticket offices during hours of operations
- Closing, Authorizing, and auditing of local ticket office activities
- Monitoring Sales via BSP-Link and assign ticketing authority
- Support Passengers’ Refunds and Customer Relations activities, handle sales reports & other related administrative duties as need be
- Updates and monitoring of the web content (local homepage), web support duties
- Review & distribution of B to C Newsletters, and B to B Flash info to travel agents
- Coordination of sales events
- Conduct Price Benchmarking / inventory analysis for the market
- Preparation & updates of product presentations for the sales team
- Preparation of figures and data to support review meetings and sales strategic decisions
- Support other markets in the Country Manager’s portfolio if required.
Actual duties and responsibilities may include any or all of the functional duties & responsibilities listed above plus any other related tasks as assigned by the employee’s superior.
- Tourism diploma/degree or relevant experience
- Sales support & reservations/ticketing experience (3 years) preferably with airline or tourism industry
- Strong knowledge of GDS combined with previous experience
- Good knowledge of Windows and MS Office
- On the job training for all Air Canada related used software systems
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Bilingual (Italian and English)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Other facts
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
What you'll do
- The Reservations and Sales Support Agent will handle Sales Support activities in Italy, including managing group reservations and ticketing activities. They will also support key account agents and assist with customer inquiries and refunds.
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