About this role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Whether assisting our guests at check-in or gate locations, our part time Customer Experience Specialists play an important role in ensuring that our flights are ready for a secure and on-time departure.
Responsibilities:
- Conduct customer check-in.
- Assist customers at the ticket desk
- Handle customer queries at check-in, ticket desk and gate desk
- Support guests with special needs
- Assist pre-boarding guests and provide information on flight schedules and routes.
- Act as Ground Hosts and Hostesses.
Requirements:
- Strong customer focus gained through previous customer service experience.
- Excellent interpersonal and communication skills combined with a strong commitment to teamwork.
- Proven problem resolution skills and the ability to multi-task.
- Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times.
- Available for shift work - early mornings, evenings, weekends and statutory holidays.
- High school diploma or academic equivalent.
- Permanent Part-Time position (20 hrs/week)
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
Other facts
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
What you'll do
- Customer Experience Specialists conduct customer check-ins and assist guests at various locations. They also handle customer queries and support guests with special needs.
Ready to join Air Canada?
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