Patient Case Manager
full-time•Atlanta
About this role
Description
Patient Case Manager
Drive Case Success Through Systematic Execution
AICA Orthopedics seeks a Personal Injury Case Manager to ensure optimal patient outcomes and case value through systematic execution of comprehensive case management protocols across our 21-location network.
Core Responsibilities
Case Documentation & Management
- Secure police reports within 72 hours and coverage limits within 60 days to maximize case value
- Execute company-approved checklists to collect comprehensive case information and prevent coverage gaps
- Track care plan compliance against AICA clinical pathways using dashboards to ensure maximum medical improvement
- Maintain accurate documentation meeting Georgia medical record requirements for audit protection
Internal Stakeholder Coordination
- Conduct care reviews with Clinic Directors, Practice Managers, and Corporate Case Management teams
- Coordinate with Verification Department to determine patient financial responsibility and prevent billing issues
- Collaborate with Front Desk teams to collect payments prior to service delivery
- Provide case status reports and financial summaries to clinic leadership for decision-making
Patient Care & External Relations
- Coordinate patient flow across your assigned clinic locations to minimize treatment delays and ensure completion
- Maintain professional relationships with attorney representatives and third-party stakeholders
- Facilitate patient financial discussions and payment arrangements to remove care barriers
- Ensure compliant communication with legal counsel while protecting patient privacy
Success Metrics
- 95%+ completion of required case documentation checklist items
- 72-hour/60-day targets for police reports and coverage limits
- 85%+ treatment completion rates through systematic care coordination
- 100% compliance with training and regulatory certifications
Required Qualifications
- 1-3 years Personal Injury case management experience with systematic case tracking
- Medical office experience preferred with insurance verification and patient coordination
- Microsoft Office/Excel proficiency for reporting and case tracking
- Strong organizational skills for managing multiple cases and deadlines
- Professional communication with internal teams, patients, and legal stakeholders
Georgia Compliance Requirements
- Georgia healthcare compliance certification within 90 days
- HIPAA privacy training with annual recertification
- Professional ethics training for attorney communication boundaries
- Quarterly compliance assessments with corrective action as needed
Technology & Systems
- NextGen EHR for patient records and case tracking
- Excel for dashboard analysis and reporting
- Case management platforms for systematic information organization
Career Development & Benefits
- Growth opportunities: Senior Case Manager, Team Lead, Clinical Operations roles
- Professional development: Advanced certification support and healthcare training
- Comprehensive benefits: Medical, dental, vision, 401(k) match, professional development fund
- Mentorship program with experienced case management professionals
Ready to drive case success through systematic execution? Join AICA and make a measurable impact on patient outcomes across Atlanta's premier orthopedic network!
Requirements
Required Qualifications
- 1-3 years Personal Injury case management experience with systematic case tracking
- Medical office experience preferred with insurance verification and patient coordination
- Microsoft Office/Excel proficiency for reporting and case tracking
- Strong organizational skills for managing multiple cases and deadlines
- Professional communication with internal teams, patients, and legal stakeholders
What you'll do
- The Patient Case Manager is responsible for managing case documentation, ensuring compliance with care plans, and coordinating with internal stakeholders. They also facilitate patient care and financial discussions to optimize treatment outcomes.
About AICA Orthopedics, P.C.
We are a multi-specialty group that combines orthopedic, neuro-spine, interventional spine and pain management doctors who work with a complete neurology team all in one location at our Atlanta orthopedic clinics. Our orthopedic specialists help diagnose and treat anyone in pain or recently injured. In addition to rehabilitation, we have the latest in neurological testing and imaging equipment, with high-field and multiple open MRIs. Whether you’ve experienced a car accident, a slip and fall, a work injury, or are suffering from ongoing pain, AICA Orthopedics’ wide range of healthcare professionals and diagnostic tools allow for quick diagnosis and faster recovery times.
Ready to join AICA Orthopedics, P.C.?
Take the next step in your career journey
Frequently Asked Questions
What does a Patient Case Manager do at AICA Orthopedics, P.C.?
As a Patient Case Manager at AICA Orthopedics, P.C., you will: the Patient Case Manager is responsible for managing case documentation, ensuring compliance with care plans, and coordinating with internal stakeholders. They also facilitate patient care and financial discussions to optimize treatment outcomes..
Is the Patient Case Manager position at AICA Orthopedics, P.C. remote?
The Patient Case Manager position at AICA Orthopedics, P.C. is based in Atlanta, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Case Manager position at AICA Orthopedics, P.C.?
You can apply for the Patient Case Manager position at AICA Orthopedics, P.C.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.