Front Desk Receptionist - Floater
full-time•Atlanta
About this role
Description
AICA Orthopedics
Full-time Medical Front Desk Receptionist - Atlanta - West - Cobb, Kennesaw, Powder Springs, Lithia Springs
Make a Difference Daily: Join AICA Orthopedics and Be the Welcoming Face of Exceptional Patient Care.
Are you a highly motivated and compassionate individual with a passion for patient care? At AICA Orthopedics & Spine, we're more than just a clinic – we're a team dedicated to providing exceptional, personalized care to patients recovering from car accidents and other injuries.
For 25 years, AICA has been a leader in orthopedic care, with 18 clinics and a world class state of the art surgery center in Buckhead Atlanta. We are a growing team of 400+ dedicated professionals.
We’re looking for talented career focused professionals to join our front desk team, a vital part of our success and often the first step in a rewarding career path at AICA!
Why AICA? Where Challenge Meets Reward.
Thrive in a Dynamic Environment: At AICA, every day is different. You'll hone your multitasking skills, become an expert at managing multiple priorities, and play a vital role in our fast-paced clinical setting, interacting with a high volume of patients per day. This is an opportunity to truly shine and grow professionally.
Grow Your Career at AICA: AICA is committed to investing in our employees’ growth. We offer structured career paths, with many of our practice leaders starting their journey right at the front desk. Continuous learning is encouraged through ongoing training in areas like EMR systems, insurance procedures, patient communication best practices, and more. A supportive mentorship program will help you develop your skills and advance your career within our growing organization.
A Day in the Life of an AICA Front Desk Receptionist:
A typical day might include greeting patients with a warm smile, scheduling appointments, verifying insurance, answering phones, managing patient flow, and collaborating with our medical team. You'll be a key point of contact for patients, ensuring they have a positive and seamless experience at AICA.
What You'll Do:
· Patient Interaction & Scheduling: Greet patients, schedule appointments, answer phone calls, manage patient flow, and provide exceptional customer service, creating a welcoming and supportive environment.
· Insurance Verification & Billing: Verify insurance coverage, collect co-pays and deductibles, process billing information accurately, and handle insurance-related inquiries with professionalism.
· Medical Records Management: Maintain accurate and up-to-date patient records, ensuring confidentiality and strict compliance with HIPAA regulations.
· Inter-office Communication: Coordinate with other AICA locations, departments, and providers to ensure seamless and comprehensive patient care across our network.
· Problem Solving & Support: Handle patient inquiries, resolve scheduling conflicts, address other challenges that may arise, and proactively find solutions to improve patient experience.
· Office Operations: Assist with general office duties, maintaining a clean, organized, and welcoming work environment for both patients and staff.
Requirements for Success:
· 2+ years of medical front desk experience (retail/general office experience does not qualify).
· Proficiency with EMR systems.
· Proven problem-solving abilities in medical settings, demonstrating quick thinking and effective decision-making.
· Strong organizational and multitasking skills to manage competing priorities in a fast-paced environment.
· Bilingual in English and Spanish
· Experience with Personal Injury and orthopedic patient populations is a huge plus.
What AICA Offers:
· Compensation & Benefits: Competitive salary commensurate with experience, plus a comprehensive benefits package including medical, dental, vision, life insurance and performance bonuses.
· Growth & Development: Structured advancement opportunities, regular performance reviews, ongoing skills training, and a dedicated mentorship program to support your professional growth within AICA.
Join the AICA Team!
Ready to make a difference in the lives of patients and embark on a rewarding career journey? Apply now.
We are an equal opportunity employer and value diversity in our organization.
Requirements
Requirements for Success:
· 2+ years of medical front desk experience (retail/general office experience does not qualify).
· Proficiency with EMR systems.
· Proven problem-solving abilities in medical settings, demonstrating quick thinking and effective decision-making.
· Strong organizational and multitasking skills to manage competing priorities in a fast-paced environment.
· Bilingual in English and Spanish
· Experience with Personal Injury and orthopedic patient populations is a huge plus.
What you'll do
- The role involves greeting patients, scheduling appointments, verifying insurance, collecting co-pays, managing patient flow, and maintaining accurate medical records while ensuring HIPAA compliance. Responsibilities also include coordinating with the medical team and resolving patient inquiries and scheduling conflicts.
About AICA Orthopedics, P.C.
We are a multi-specialty group that combines orthopedic, neuro-spine, interventional spine and pain management doctors who work with a complete neurology team all in one location at our Atlanta orthopedic clinics. Our orthopedic specialists help diagnose and treat anyone in pain or recently injured. In addition to rehabilitation, we have the latest in neurological testing and imaging equipment, with high-field and multiple open MRIs. Whether you’ve experienced a car accident, a slip and fall, a work injury, or are suffering from ongoing pain, AICA Orthopedics’ wide range of healthcare professionals and diagnostic tools allow for quick diagnosis and faster recovery times.
Ready to join AICA Orthopedics, P.C.?
Take the next step in your career journey
Frequently Asked Questions
What does a Front Desk Receptionist - Floater do at AICA Orthopedics, P.C.?
As a Front Desk Receptionist - Floater at AICA Orthopedics, P.C., you will: the role involves greeting patients, scheduling appointments, verifying insurance, collecting co-pays, managing patient flow, and maintaining accurate medical records while ensuring HIPAA compliance. Responsibilities also include coordinating with the medical team and resolving patient inquiries and scheduling conflicts..
Is the Front Desk Receptionist - Floater position at AICA Orthopedics, P.C. remote?
The Front Desk Receptionist - Floater position at AICA Orthopedics, P.C. is based in Atlanta, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front Desk Receptionist - Floater position at AICA Orthopedics, P.C.?
You can apply for the Front Desk Receptionist - Floater position at AICA Orthopedics, P.C.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.