About this role
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
To develop and maintain relationship with providers with objective to provide the best-in-class service & capability for AIA & its customersProviders Management:
- Develop and maintain cooperation with providers (hospitals, clinics, dentist, pharmacies, optics, etc).
- Develop AIA Platinum Providers with the agreed criteria & qualifications.
- Review PKS, SKS and addendum on the request from the provider or company.
- Provide best customer journey (experience) when dealing service with the providers, including the target SLA of LOG (admission & discharge).
- Prepare regular report e.g monthly top 10 providers in term of payment, utilization, etc
- Holding regular performance dialogue meeting
- Holding gathering event and joint promotion with the appointed / selected providers
Settlement and Complain Handling
Ensure all complaints can address in timely manner
Minimum Job Requirements:
Education and experience:
- Bachelor’s degree with good knowledge in Insurance principal and medical
- Experience – 3 years minimum
Specific skills:
- Have a good knowledge in system, claim process at TPA, Insurance Principal and AIA policy provision
- Able to work under pressure, good leadership, good communication
- Good leadership and decision-making skill
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Other facts
About AIA
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
What you'll do
- The role involves developing and maintaining relationships with providers to ensure best-in-class service for AIA and its customers. Responsibilities include preparing reports, handling complaints, and organizing performance meetings.
Ready to join AIA?
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