About this role
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Processing of Third-Party Property Damage, Third Party Knock-for-Knock (Cost of Repair) and Own Damage (OD) & Own Damage Knock-for-Knock (ODKFK) claims to ensure compliance with BNM and regulatory bodies.Roles and Responsibilities:
- Process Own Damage (OD), Third-Party Property Damage (TPPD), and Non-Motor (NM) claims.
- Assess, negotiate, and approve settlement of claims within delegated authority limits.
- Review and validate complex claims before submission for higher-level approval.
- Ensure claims are processed in accordance with Standard Operating Procedures (SOPs) and regulatory guidelines.
- Monitor adherence to SOPs and escalate any compliance or operational issues to the supervisor.
- Update No Claim Bonus (NCB) promptly based on claim scenarios and police investigation results.
- Conduct annual reviews of outstanding claim files to ensure accuracy and compliance.
- Manage claims to ensure processing within agreed Turnaround Time (TAT).
- Attend to inquiries from agents and customers in a timely and professional manner.
- Perform other responsibilities and duties as periodically assigned by the supervisor to meet operational and organizational requirements.
- Provide guidance and support to junior team members on claim assessment and processing.
Minimum Job Requirements:
- Diploma or Degree in any discipline. Non-degree holders with strong relevant experience are encouraged to apply.
- Minimum 2 years of experience in Motor or PA claims processing.
- Proficient in claims systems such as Merimen and POLA.
- Strong communication skills—both written and verbal.
- Detail-oriented, analytical, and customer-focused.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Other facts
About AIA
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
What you'll do
- The role involves processing various types of claims, including Own Damage and Third-Party Property Damage claims, ensuring compliance with regulatory guidelines. Additionally, the analyst will assess, negotiate, and approve settlements while monitoring adherence to Standard Operating Procedures.
Ready to join AIA?
Take the next step in your career journey