About this role
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Ensure claims are adjudicated accurately and in a timely manner by establishing the validity of loss through assessment of medical documentation & assembling additional information as required.Roles and Responsibilities:
- Ensure completeness of Claims / Guarantee Letter Pre-certify documents in compliance to Company’s requirements and guidelines
- Adjudicate medical claims by following the organization guidelines & within the assigned authority limit.
- Establish covered medical insurance losses against benefits coverage and eligibility.
- Establish proof of loss by studying medical documentation; assembling additional information as required from other sources, such as claimant history, physician, employer, hospital details, type of medication, procedures & etc. Escalate questionable claims to the direct supervisor / medical advisory officers (if required).
- Ensure confidentiality of all claims information, inclusive of claims guidelines and internal controls.
- To identify Process improvement ideas & initiatives leading to greater operations effectiveness and efficiency.
- Ensure claims are processed within the specified turnaround time
- To performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements
Minimum Job Requirements:
- Bachelor’s degree or equivalent, in any field of study or with relevant background.
- Minimum of 5 years working experience preferably in the insurance or medical industry.
- Candidate with medical insurance/nursing/medical science/hospital background will be added advantage.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Adaptable and able to work on own with minimal supervision.
- Ability to multi-task, plan effectively and meet deadlines.
- Service oriented/customers focus with sense of urgency and practice prioritization and critical thinking in jobs.
- Demonstrate good written and oral communication skills.
- Good knowledge of using Microsoft Office and others software applications especially reporting tools.
- Able to adapt in the face of constant changes in the organization.
- Good analytical, innovative and good in problem solving skill, ability to exercise judgment and take initiative to make decision and resolve problem(s).
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Other facts
About AIA
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
What you'll do
- The role involves ensuring claims are adjudicated accurately and timely by assessing medical documentation and gathering additional information as needed. It also includes identifying process improvement initiatives to enhance operational effectiveness.
Ready to join AIA?
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