About this role
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
The Digital Platforms Systems Support Consultant is responsible for establishing, reviewing, and realigning processes in support of company projects and initiatives. He/she is also responsible in ensuring the quality and timely delivery of technology, systems, and procedural changes.Roles and Responsibilities:
- Develop, set, and cascade new processes designs that will ensure the sound the implementation of company projects and other initiatives that may include the introduction of new technology or systems or the enforcement of procedural changes.
- Execute a communication and deployment strategy whenever there are new technologies or processes to be implemented. He should be able to ensure that all stakeholders are consulted and properly informed of the impending changes and that they are aware, and have prepared for, the effects of such changes.
- Spearhead the review of the capabilities of systems and processes being used and propose the necessary enhancements. He/she should validate the output of solutions developed by IT against the defined processes and user specifications
- Design strategies and implementation plan to ensure that for User Acceptance Testing, the following has been duly developed and analyzed: A User Test Plan – to determine the strategy of the testing; A User Test Script to ensure that all possible scenarios have been identified and ; User Test Result documentation to ensure that the results are acceptable.
- Manage the time and cost spent on each project making sure that the prioritization for all activities have been set and they have been properly imputed into the budget for the year. He/she should manage each activity with as little variance from the target timeline as possible and with as little variance from the budget as possible
- Act as a reliable SME for systems and processes that are being implemented in the company. As such he/she is expected to understand the nature of each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand, he/she should be able to know how to reverse and correct issues or prevent them if possible.
- Spearhead communications with other departments and external partners to ensure that their requirements are considered in the implementation of new processes and system enhancements
- Conduct studies as defined by users including but not limited to the following:
- Manpower / Resource Evaluation
- Cost Benefit Analysis
- Options Analysis
- Feasibility Studies
Minimum Job Requirements:
- A graduate of a 4 year business related course, preferably, a graduate of BS Industrial Engineering
- 6 years of experience in business analysis, process reengineering or systems and control implementation
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Other facts
About AIA
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
What you'll do
- The Digital Platforms Systems Support Consultant is responsible for establishing and realigning processes to support company projects and ensuring the quality and timely delivery of technology and procedural changes. This role includes managing stakeholder communication and validating IT solutions against defined processes.
Ready to join AIA?
Take the next step in your career journey